Verizon Wireless user review

Cons: bad customer service, expensive plans, not the best selection of phones.

Summary: I have been with Verizon for nearly ten years now but will certainly switch to another carrier when my contract is up this year. I recently moved to central Florida and have somehow started going over my minutes by the 100s says Verizon. I received a text msg from Verizon saying I was in danger of going over my minutes so I started watching carefully who I talked to and when. I later learned that the message was sent after I had already gone over by nearly 200 minutes!! What was the point of the "in danger" warning if you have already started charging me. When I received my bill, it was nearly $200 more than usual. They said I could upgrade to more minutes but they would add two more years to my contract! No way, especially since it's a computer error and I haven't really been going over my minutes. But of course, how can i prove this? it's their computers that log my phone calls. I tell her to look at all of my previous statements, my minutes have never been this high, ever. Why all of a sudden would i start talking 200 minutes more than usual. She has no response and says sorry, that's what the computer shows. So i started keeping track of who I call and for how long. But it's my word against theirs. I called again to try to convince them of the mistake and she says, well i can give you our customer credit of $15 and I'll double it to $30 because you've been a good customer for so long. O thanks, $30. Apparently, each verizon customer gets a credit of $15 every 6 months for being a customer. But it isn't advertised. I asked if I could apply all the credits that i haven't used but of course not. I guess it's a blessing in disguise because my disappointment with Verizon has just forced me to research other, better cell phone companies, which are few. Anyway, i will certainly not be a Verizon customer for much longer. If you are a Verizon customer, don't forget to use your credit every 6 months.