Pros: Good reception on phone in the mountains where our cabin is.
Cons: Terrible customer service
Summary: After being with Verizon for seven years I'm giving up on them. Customer service is rotten. You can change your plan whenever you want but the twist is they always screw up somehow on what you tell them. I've spent countless hours trying to straighten out my bill with them. The last straw was when they cut off my service after seven years with the company because I was late paying a bill because my on-line account was messed up. They gave me a help desk number and told me it would be a few days and I could pay then. Next thing I know there is no service on my phone. When I called them AGAIN was told they couldn't help me and would transfer me to the right people, they transferred me to the wrong department and after explaining my situation AGAIN, put me on hold to supposedly get me to the right department, after six minutes on hold, I'm done with this same thing over and over. So long Verizon!
