Pros: quick to answer phone
Cons: customer service does not fulfill promise to correct situations
Summary: My account was assessed an early cancellation fee in error, and withdrawn from my checking account. A "supervisor" guaranteed me he would refund the checking account and even verified bank information. Instead, as he promised would not happen, the verizon account was credited, not the dollars refunded. The "credit" will take 2 months to wash out...but the money was withdrawn from my checking account in error and available to them same day. After 10 years, I'm switching providers. Their mistake, their promise to correct and their failure for not fufilling their word. Not trustworthy enough for me. I can not allow a company to withdraw erroneous charges from my bank account and then not refund same. Their procedure should match their actions, especially when correct their error.
