Verizon Wireless user review

Cons: Every phone from them has had issues holding a charge. Lack of calling plans to meet our use of service.

Summary: Have been with Verizon Wireless since 2000. At that time I signed up with a 150 minute individual plan. Three years later I added my husband to the plan so he would have a phone during his 70 mile commute to his new job. Verizon didn't bother to tell me that the sales person I spoke with in getting his phone set up lied about sharing the minutes I was already paying for and that our new plan would go up by $40 a month and 550 minutes. Our average use is around 90-100 minutes a month unless there is a family emergency. Bottom line is every time I've replaced one crappy phone for another Verizon changes our calling plan for the new lowest minute family share plan. Lets text messages through even though our calling plan does not include texting so my step-daughter can add $0.25 per message to our base $70.00 monthly bill them her father adds his $0.25 each replies but they aren't texting enough to warrant paying and additional $10.00 per phone per month for 100 messages because they average roughly 20 - 30 texts a month. At the moment we are paying the equivalent of 70 cents a minute for calls and $7.50 for texting. Heaven forbid they allow minutes to be exchanged for texts or vice versa. It took multiple calls to customer service for them to offer to switch each phone to two 250 minute individual plans combined on one bill, still way more minutes than we need and still $0.25 a pop on texting. The only other option is to replace our exisiting phones for "compatable phones" and switch to pay as you go. The thing I hate the most is Verizon taking the liberty of changing our calling plan as it sees fit even though we've been seriously over paying every month for years with the only option of early termination on two handsets or pay up. Other carriers in this area have far worse coverage areas and comparable plans.