Verizon Wireless User Reviews

Pros: Great Service in most areas. Including the North.

Cons: They are very Strict on billing, and anything that you want to do extra to the phone.

Summary: I went to T-Mobile because it was cheaper, the service was terrible. I went to Sprint, service wasn't bad. But, I went back to Verizon, because their service is the best.

Pros: Great coverage - even when out of the Metro area. Superior customer service.

Cons: Expensive if you want all the extras and they do block some bluetooth items.

Summary: Verizon has always had excellent service. If there is a problem, one call to customer service solves it all. The voice rate plans are competitive. I don't use all of the data services. When my previous phone had a manufacturers defect, they replaced it with a better model instore. I have been throughout Wisconsin, Missouri, Indiana, and Michigan and rarely am without coverage. When I was billed for roaming minutes (the phone didn't show roaming), Verizon credited the charge immediately without any pushing on my part. I was encouraged to switch by a friend who has used them for over 10 years and since have had nearly all of my family switch over. Compared with AT&T/Cingular, the service and coverage is far superior (my relatives on AT&T have nothing but problems with coverage and billing issues). Plus, when I call I usually get a local Chicago call center and have never had a rep who was hard to understand or was unhelpful. Plus, unlike AT&T, when asked they will give you the name, number, and address of the regional and corporate offices (AT&T will just give you a PO box).

Pros: Until this episode, we were all satisfied with Verizon Service. A bit expensive, but a good plan.

Cons: Unreasonable and disrespectful customer service reps.

Summary: My son has recently been deployed to the Persian Gulf. Upon hearing of his deployment he contacted Verizon about his cell service and was told to pay his bill to date and to fax his official orders. This would put his cell service on hold until his return - all of which he had done according to everything they had told him. A month after his deployment, a bill arrived at his home. When I (his Mother) contacted Verizon to REMIND them of his deployment I was told - and I quote - "Well, You pay it"! and, "If this bill is not paid, it will end up in collection, so you might as well pay it yourself" - from a "Supervisor" That is the type of disrespectful and unprofessional service you can expect from Verizon. Buyer beware!!! Any company with such obvious and blatant disrespect for our serving men and women do NOT deserve your hard earned money!

Pros: Coverage was the biggest reason I switched from Sprint in Dec 05 when my contract was up. With Sprint, coverage was only in major cities and along interstates, otherwise roaming at $0.69 a minute! I understand most Sprint plans now have roaming options, as their native network is not very extensive. I travel around the West quite a bit, and am almost always on the native network. In some rural areas, Verizon has roaming agreements with other carriers, and all my calls count as in network, alth

Cons: Some have mentioned Verizon doesn't have as much phone selection and lags behind in offering the newest, "hippest" phones, and disables some of the features. I use my phone to actually make calls, and buy handsets with the best reception, but without all the fancy features, which I could less about, so it's not an issue to me. And even if it was, there are plenty of things posted on how to "unlock" your phone if you really want to.

Summary: I've been toatlly satisified in almost 2 years with Verizon, elgible for "new every 2" in a few months, and have no plans to switch.

Pros: I can't find any.

Cons: I've contacted customer service and technical support on and off for years. They always promise that service will get better in this area. It never does. They've even used cheap tactics, like having hidden antennae near the store in the mall, but when you get outside there's no service.

Summary: I've read this company has upgraded it's coverage in other states, especially Georgia, but here in NC it is not good, and customer service just lies and lies to get you to continue with them. The promise of better service never materializes and then they blame the towns for not approving antennae.

Pros: I switched from Cingular to Verizon. Previously had 40% dropped calls. I can't remember last dropped call with Verizon. Friendly customer service has been excellent and product quality and support has been great. Quick to resolve billing questions.

Cons: Lag behind competitors in offering the latest in cell phone technology and features. Locked bluetooth functions.

Summary: Yes, it may be a more expensive service. However, for reliability and dependability you won't find a better cell phone carrier. You can go with a cheaper provider to save a few bucks, but the savings often equates to poor service and/or poor customer support.

Pros: excellent service, customer service (both in store and phone)is excellent and reliable phones.

Cons: none

Summary: I would recommend Verizon Wireless over AT&T (Cingular) and Sprint. I have service where these other providers have none and both in store customer service and 800-customer service handles problems right the first time. As I told one AT&T customer service recently (as I have them for my home phone service, ISP and satellite service) as she tried to convince me to switch, you folks may have more towers here in CT, but I have service where you folks don't have service and am treated like a valued customer.

Pros: Family plan

Cons: No roll over minutes-can't admit THEY made a major mistake.

Summary: We had Verizon port a business line (Sprint) to one of our Verizon numbers. They ported it to the wrong phone, and then couldn't fix the problem for 48 hours....so, our business line was out of order. They did admit and apologized for the initial mistake, however didn't have any urgency to get our business line working asap. How much revenue was lost in that 48 hours we'll never know...but a law suit was brewing! One week later, no letter or phone call stating their incompetance or mistake...just another bill. This is the last straw, we'll go to a company that will WANT our business.

Pros: Phone Works very well, WAS able to send picture (or video) messages via email

Cons: Could not implement a text message whitelist or blacklist to block out spam, elected to shut the feature off. Stuck in a 2 year contract.

Summary: If you want to get a phone for more than a phone (i.e, sending text and/or picture messages), I cannot currently recommend Verizon. I started to received spam on my phone. I looked through my account settings on-line and talked to customer service. The only two options I had for sending/receiving messages was ON or OFF. Because I hate spam with a passion, and refuse to pay to receive spam, I had it turned OFF.

When my contract is up for renewal, I am thinking of taking my phone number elsewhere.

Pros: Not many dropped calls.
Connection is excellent.
Flexible payment options

Cons: Too Expensive.
They Charge TWICE for taxes(hidden fees)

Summary: I always knew they had the best coverage and network.
No free incoming minutes(unless it's IN NETWORK), We were told differently. Overall I wish I had never switched from my previous phone carrier.... At least I had free incoming minutes!
EasyMove feature was not easy at all: 1-they failed to notify me that their attempts to apply my discount code have failed.... after a month of phone calls, it was reapplied but at a lower rate..? 2- Also, I had to establish a NEW account, since it was a different billing zone, and new rules apply... I found out 45 days later, and after many phonecalls to customer service. What was Easy about the Move?