Verizon Wireless User Reviews

Cons: We have to pay close attention to our bill. One time they over charged us $400.00 and had to re-credit it. It was a hassle just getting them to do that. Minutes are booboo compared to other companies. I really think Verizon needs to change their act before people catch on and change to its competitor.They say it has the best coverage plan, but I have always had an experience with drop calls. I can't even go down the street with out it dropping or taking forever to connect.

Summary: They are going down hill, to bad I'm stuck in a contract. But in 7 months I'm out!

Summary: With three children using phones - getting the right text message plan is a moving target. We seem to be in reaction mode rather than getting a text message from our provider warning of a potential over plan month. A simple software modification could do this.

Cons: In-store customer service stinks to no end. They have no clue about anything.

Summary: I moved from Hudson Valley ny and was told that I would have to pay $30 and renew my contract for 2 more years to get a local western pa number. I chose not to. I had my phone stolen and over $200+ in charges appear. I went to the verizon store and told the person my phone was stolen and I needed a new one asap. She told me she couldnt sell me one because I had a "new every two" and that time was not up. I told her I wanted to pay CASH and she said she couldnt do it. I later find out that she never selected on the computer screen that my phone was stolen. The next month when I got my bill and saw the disgusting amount of downloads, I called and asked them why it wasnt reversed since I reported it stolen. They said they couldnt do that and that it was never reported stolen and a new phone was not bought until several days later! I told them I had a full time job and couldnt make it to the stores for a day or two. They asked me "how come I didnt call" (my phone was stolen!) I was charged incredible amounts months after the fact for over usuage charges because I never powered on/off my phone and it didnt know what was the best tower to use... The worst customer service in the world!

Cons: There are some dropped calls in known problem areas. In the Boston area, there are predictable problems on Route 2, in Brookline, in the Tip O'Neill tunnel, etc. Verizon costs are a little higher than some competing carriers. Also, there are still large areas of Maine, NH and VT with no coverage.

Summary: In general, Verizon seems to have the best coverage in the Northeast, with generally good customer service. Prices are a little higher than other plans, but the in-network option is good (especially with such a large customer base in the Northeast). Had Sprint before, which wasn't a bad service, but had more holes in their coverage than Verizon.

Cons: The service people at every verizon store that i have been to dont care about anything, are very hard to deal with, and most of the time dont satisfy your needs. Also at stores it always takes forever to get what you want if you even get it at all. They have a very poor selection of phones. LIke the razor, they got just the ugly silver one and the light pink one. other carriers got all the good ones including the hot pink, teal, red, and the special dolce and gabbanna gold one.

Summary: Overall verizon is a company that the only reason people get the service in the first place is because every one they know has it so they can save more money on call time. They have basically unatractive phones except for like 5. Also a lot of people dont care about having a music player(since most people have ipods or mp3 players),a gps( a lot of people have one in their car either built in or attached to the window), or get it now( which cost money just to be on it looking at stuff). I am looking in to either cingular( for its largest coverage map and nice phones) ot t-mobile(for its lowest plans out at this time and their rele nice phones including the hot pink razor, teal razor, dolce and gabbana gold razor, sidekick and a lot of others!

Cons: Too much "extras". Service reps & sales people not on the up and up with the phones and features

Summary: Bought a Mint Chocolate for my daughter.

The first was totally unusable, the second the charging port is broken. From what I am being told, there have been numerous problems with these phones.

I was not told you need to keep this phone away from humidity. This includes the bathroom, Florida and Indiana in the summer. These will cause a little dot to turn pink and void the manufacturers warranty.

I have been growing less and less happy with their customer service and with the amount of stuff you have to buy now.

It's time to move on.

Cons: Dropped calls daily! Customer Service Stinks!

Summary: We always drop calls several times a day! They lie and tell you they will credit the account and never do! Bought new phones, promised a credit equal to one months service have yet to see the credit! Is going to cost me over $600.00 to cancel service!

Cons: Rarely puts a call through and hangs up for no reason.

Summary: I really just had to write an opinion on this phone service. I do not own a Cricket phone,and there's a very good reason.

I have many friends who jumped at the unlimited plan Cricket had to offer in San Diego for one low price. I have observed their frustrations and have been lucky enough to avoid doing the same.

Cricket offers 29.95 a month for unlimited calls. It actually ends up being about 40.00,if you want voice mail,and even more for call waiting and other options.

When a friend of mine got a Cricket phone,I was excited to be able to get in touch with this busy person no matter where she was in the city.
It soon became obvious that Cricket is a joke.
Nine times out of the ten I would call her,I would immediately be sent to voice mail. When she could get her phone to actually send a call through, she would say her phone had been on the entire time.

I have to know,no matter how little you're paying,what kind of convenience is that supposed to be? The phones Cricket offers have terrible batteries,the phone takes all night to charge and about an hour off the charger to be dead for the day. You can barely understand what the Cricket caller is saying because the reception is so bad.
This friend of mine finally cut her service off,frustrated with the customer service and the service in general.

Not long after she had her phone disconnected,another friend got hooked up with Cricket and called with her new number. Her situation is the same,she literally can only talk on her phone at one spot in her house for it to ring and not hang up on her caller. When we talk,it disconnects about every 10 to 15 minutes.

I was at her home last week and used her phone to call my brother. It took about 4 times to get the call to go through and once it did,I wondered how my friend could stand this phone,I could barely hear my brother and thought we had been disconnected numerous times.
After about 10 minutes we WERE cut off.

Someone told me that the reason Cricket has so many reception problems is because all of their towers are not up yet,and should be completed in this area over the next two years.

My question to that is,if you aren't ready to satisfy the promises you make to your customers,why open your service to the public?
The buzz in San Diego is that Cricket is useless. It's been discussed no were and some one need to tell the public that this a a horrible service.
I thought that said it all for me,I will stay away from this service,at least until they get their business together.
If they head to your town,be sure to discuss with someone how ready they are to serve their public before you purchase this service,they seem to make promises they can't yet fulfill.

This is the worst service ever, I think Cricket should go back to their hole and instead invest their money in a comopany that keeps their promises and services and that also has great customer service

Cons: Stores are always crowded because, while their customer service is generally pleasant, their employees don't move too quickly and everything (technical service, new service, upgrades) takes tooooooo long.

Summary: Verizon is far and away the best carrier available in the Northeast. I had Sprint for two years and had terrible reception and then Cingular for two years with even worse reception. I've literally had only 3 or 4 dropped calls in my time with Verizon, though I will admit that their reception on Cape Cod isn't as good as Cingular's.

Cons: The addition of the Razr was terrible. The software for the razr is the worst.

Summary: The signal is unmatched. I want and use a phone to talk and maybe text, simple as that. I don't need to listen to music, search the net, etc. Best signal around hands down.