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Virgin Mobile user review

2.3

At Your Service?

By: Will Richardson on Saturday, February 02, 2008
From Nashville TN (United States)
Experience: 2 Years
Pros: Got it for an extra phone. Good signal most everywhere, reasonable price, (although I haven't checked the competition lately.) Great for finding your regular phone when you misplace it!

Cons: Customer service ranges from great to an absolute nightmare. This is the nightmare.

Summary: One of the advantages of Virgin Mobile (or any prepaid) is that you can change the area code (I've been working on it for a week now,) if you're going to be in a particular area for a time. Then everybody still locked to landlines won't have to call you long distance. It's great to have one stashed in your console too, when you can't seem to remember what your regular cell phone is under.

But a word of warning. Don't try and actually do it. (Change the area code, that is.) It can take forever, and when you do, at least in Nashville, where they seem to be out of numbers, it seems that your balance is reduced to $0.00, no matter what it was in the first place. They finally got me a new Nashville number, but when they did, it made my balance of $77.10 disappear into thin air! Now "Simone" wants me to top up. I'll do that when pigs fly and Mt. Rushmore sings "God Bless The USA in four-part harmony!" Or I get my $77.10 back...maybe.

14 out of 23 people found this review helpful


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