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Virgin Mobile User Reviews



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Virgin Mobile
3.5
3.1
3.3
3.3

Good but pricey

Overall Rating:
2.7 out of 5
By: John Smith on Wednesday, October 24, 2007
From: Atlanta, GA (United States)
Experience: 2 Years
Pros: Ok signal, call record available online

Cons: Rates are too high. Can't disable text messaging.

Summary: I have Virginombile for a teenager. The signal (SrintPCS) is adequate where it is used. The call record is available online. Customer service seems good. However, the rate of $.18 per minute is now less competitive with other prepaid providers and we will be switching.

23 out of 35 people found this review helpful

Virgin Mobile is one of the best prepaid services!

Overall Rating:
5 out of 5
By: TINA DUBOSE on Friday, August 31, 2007
From: washington, NC (United States)
Experience: 2 Years
Pros: no hidden fees, little to no dropped calls, superb customer service & nite/weekends minutes start at 7pm! not 9pm.

Cons: small choice of phone & since they change plans, unlimited nite/weekends plans kinda high.

Summary: I got hooked on Virgin Mobile about 2 years ago. This is one prepaid phone company that is very trustworthy with outstanding service. Did you know that if your phone is lost or stolen, you can shut your VM phone down right from the website?? I had mine stolen on a Saturday nite & within minutes, I went to website and shut my phone down. The following Monday, I contacted VM customer Service & they gave me another Snapper (cmd8915) for about $35 rather than the full purchase price! That was awesome! I can't really say anything too bad about Virgin Mobile because I have had nothing but a pleasant experience with them!

18 out of 31 people found this review helpful

Probably the easiest and best pre-paid cell company

Overall Rating:
4.3 out of 5
By: mike j on Tuesday, August 07, 2007
From: raleigh, NC (United States)
Experience: 3 Years
Pros: Service, customer service, comprehensibility.

Cons: text messaging plans not quite enough, few phones.

Summary: I have had virgin mobile on and off now for 3 years. Their service is reliable, customer service is friendly (once you actually talk to a real person), and the plans they offer are a nice-straightforward feature. The text messaging packages are lacking, 1000 for incoming and outgoing together is the max, and the available phones seem to disappear more than they appear. I have had verizon wireless, cingular, and am getting ready to possibly switch to sumcom. virgin smashes the majority of its competition in the customer service department, and is a sinch to operate no matter what age or financial demographic you fall into. Virgin mobile is a sure-fit for anyone who needs something to "tie them over" until they move to a major company. It may not work out so well for someone looking for a long-term carrier, or lots of options.

15 out of 35 people found this review helpful

Need to update

Overall Rating:
3 out of 5
By: Shawna Green on Saturday, July 07, 2007
From: Muskogee , OK (United States)
Experience: 2 Years
Pros: You can subscribe to a service plan with no contracts or credit check

Cons: Not many ringtones, and the ones they have cost to much

Summary: I wish they had call tones its seems like every other phone service has them but VM. Im thinking of going to Boost mobile

10 out of 34 people found this review helpful

virgin mobile review

Overall Rating:
4.7 out of 5
By: GINA GARRETT on Saturday, January 27, 2007
From: UNION CITY, TN (United States)
Experience: 2 Years
Pros: the least priced pre-paid cell phone around. also you can subscribe to a service plan with no contracts or credit checks!

Cons: coverage area. it's good for where i need it but you would think that you would have service in the martin, tennessee area where there is the university of tennessee at martin.

Summary: i think virgin mobile would be better if you could get service in martin tennessee.

27 out of 54 people found this review helpful

Virgin Mobile

Overall Rating:
4 out of 5
By: Josh Lyon on Thursday, December 28, 2006
From: Port Orange, FL (United States)
Experience: 4 Months
Pros: Good plans for both talking and texting
Very flexible
Good selection of stuff for download at fair prices
No roaming

Cons: Reception is o.k. but could be better

Summary: I like this because of the plans. They give you a good deal of minutes for the price and they're so many different plans and options to chose from. I have the $35 a month plan that gives 300 anytime and 1000 night/weekend minutes. They even have plans for texting, like the $5 a month deal which gives you 200 texts. Or you can do it by the text for 5 cents each. Plus, if you don't like the plan you're on, you can switch at any time. Another good thing is there are no roaming charges, on matter where you are. I get decent reception in my area but it could be better. Overall, Virgin Mobile is an excellent service provider and I will stick with them for the long run.

24 out of 49 people found this review helpful

kyocera oyster fliphone

Overall Rating:
4.3 out of 5
By: walter dumas on Wednesday, December 06, 2006
From: tacoma, WA (United States)
Experience: 12 Months
Pros: the pros of this device,is a big full color screen,real music ringtones,two way speaker phones,great downloads and ease of phone buttons.

Cons: the cons of this ,is the two games are not great,theres no digital camera,and theres no style.only comes in two colors black,or white.

Summary: over all,the phone can be great,for the young and hip,who are starting out,with there first prepaid phone.and despite the flaws,its a great piece,and not big or bulky like most phones.

35 out of 56 people found this review helpful

It's Ok

Overall Rating:
2 out of 5
By: Lesa Hatley on Monday, October 30, 2006
From: Lakewood, WA (United States)
Experience: 2 Weeks
Pros: Only have to top up every 90 days, got a special on the first cards

Cons: Few ringtones on the phone, additional tones expensive

Summary: For someone that has to use pre paid cell phone service, this one is not too bad. But there are few ringtones on the phone and the additional ones are expensive. The reception on the phone it's self is so so.

28 out of 49 people found this review helpful

The Best Pre-Paid

Overall Rating:
4 out of 5
By: Jim M on Thursday, October 05, 2006
From: Hooksett, NH (United States)
Experience: 3 Years
Pros: Excellent service. I often get VM service where Cingular customers cannot. No surprises on billing. No roaming. Can use anywhere in US to call anywhere in US .. long distance is included. Lots of nice features and cool phones. Easy to use.

Cons: Terms and conditions have changed without advance notice. When they changed Top-Up check to 2 cents after first 2 free checks I think they ticked off a lot of people. They also changed text messaging terms from incoming free/outgoing 10 cents to incoming and outgoing 5 cents each. They did give some notice with this change. Maybe they got the message?

Summary: I like this company for a low use/standby phone. It's excellent for emergency service or to have around for the occassional call. I have the 18 cent plan. I had text messaging shut off. No billing surprises and I like that. With auto-top-up set every 90 days I only need to spend $15 instead of the default $20 every 90. This means I carry and use my cellphone just about everywhere and it ends up costing me $5 per month .. calls and everything included. The phone (K9) cost me $20. Let's see any other company top that.

22 out of 44 people found this review helpful

It is not only for youngsters.

Overall Rating:
4.3 out of 5
By: chikako konohana on Thursday, October 05, 2006
From: fremont, CA (United States)
Experience: 1 Years
Pros: It is pre-paid and no surprise of billing later.
The balance never expires.

Cons: It has quarterly minimum re-charge amount requirement depending on your usage.

Summary: This is the best and economical service for people who use cell phone for emergency purpose, which is me. The lowest re-charge requirement is $15 every quarter. Even with this low requirement, I keep accumulating the balance but it is okay since the amount won't expire unless I use it. Besides, I might use that much once emergency happens. With just $5/month, I can buy assuarance. I believe it is also good for young people who are on budget. They know how much spending beforehand and it is re-chargeable right away at one-finger tip if necessary. The more they use in a day, the better rate they get. They sometimes run promotions such as sweepstakes, earning re-charge amount by completing survey etc. I am glad that I find this carrier.

23 out of 38 people found this review helpful


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