Pros: Great: keyboard, phone earpiece and speakerphone volume are loud enough to hear in noisey environments, music sounds loud enough when played through speakers, but of course is better with a stereo headset, the voice commands seem to work great even using a bluetooth headset with ambient noise. I like the text to voice feature for hearing text messages read to you as they come in, no need to pull the phone out all the time to read messages. The internal LCD is crisp, bright and a decent size.
Cons: poor documentation, you can't use your own sound files for ringtones:(, the front LCD is small and the text can be hard to view in certain lighting conditions.
Summary: I am finding more and more about the phone and its features by looking online. The documentation that comes with the phone is extremely lacking and buries the phones features; I seriously considered returning it. However this is a great and less expensive alternative to a true smart phone. I considered the Motorola Q but this phones features surpassed the Q's and also I could not see paying forty plus dollars or more a month for internet access. The mobile web that is included with my Vcast subscriptions is adequate. I can still check my email and even respond to them if I had to using the phone. I wish you could use your own sound files or recordings as ringtones or alerts, unfortunately Verizon locked out this feature. The phone is great for text messaging and the keyboard makes it simple to add contacts and update calendar information. This phone coupled with Vcast has enough to keep you entertained while at the same time being a productive tool to get things done.