Satellite Service Frequently Asked Questions

Why should I use PhoneDog.com?
Comparing satellite phones and plans can be confusing.  After you submit your quote request, we'll ask on of our friendly satellite agents to contact you and provide you pricing and answers to your questions.  If you decide to purchase or rent a phone, our agents will help you complete the purchase.

How is satellite phone reception?
Reception is generally good but may vary by day and location. The more open sky you have available the better your signal. Clouds and foliage do not necessarily provide a significant hindrance to signal availability but a solar flare will. Finally, you should not expect to use your satellite phone with an artificial structure over your head.

Do satellite phones work just like cell phones?
Satellite phones offer many of the same characteristics as cellular phones, including a similar user interface and design. One of the main differences between satellite and cell phones is that the user must put up a slightly larger satellite antenna in order to receive satellite signals. Satellite phones are slightly larger in size than cellular phones because the antenna system required to communicate on the satellite frequencies must be larger than a cellular phone antenna.

How is my usage billed?
When using your satellite phone, minutes used are usually billed at the customer's per-minute rate plan. They are deducted from bundled minutes if available, or billed at the plans rate if using additional minutes.