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Cell Phone Accessories Frequently Asked Questions

How long will it take for my order to reach me?
Orders generally ship within 24 hours and will take 3-8 business days.

What is your refund/return policy?
Please click here to review our refund policy

What kind of warranty do you offer on your products?
All of our products include a 90 day limited warranty against manufacturers’ defects.

What kind of payment do you accept?
We accept Visa, MasterCard and American Express

How long will it take to process my exchange or return?
Products we receive for exchange will be processed with 24-48 hours. Products we receive for a refund will be issued a credit within 14 business days.

Is my online order secure?
All orders placed on PhoneDog are 100% secure using industry standard SSL Technology with 128 bit encryption.

Will my e-mail address receive a lot of junk mail or Spam if I register?
No, PhoneDog will not solicit or sell your e-mail address for any reason whatsoever.

Do I need to register?
No, but by registering you will not have to fill out the shipping or billing information every time you shop on PhoneDog.

Do you offer overnight shipping?
Yes, we offer UPS or Fedex 2nd Day air for an additional charge that can be selected at time of checkout. This service is not available for any P.O. box address.

How are orders shipped?
Orders are generally shipped by USPS. Orders over three pounds and 2 nd Day orders are generally shipped by UPS or fedex.

How much is shipping?
Standard USPS shipping is $4.99 on all orders.  UPS and Overnight delivery is also available.

Do you ship to address outside the USA and Canada?
No, at this time we do not ship to destinations outside the USA.

Are all of your products brand new?
Yes, all products are brand new and back by our 90 limited warranty.

Does PhoneDog charge any sale tax?
Only to residents of South Carolina.


About us

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