Cleartel Residential Basic User Review

Summary: When I received my first bill I discovered the taxes & surcharges exceeded the 17.95 base rate. These were much higher than expected, so I contacted customer service to register my complaint to no avail. Then I searched for another provider and chose SBC. This service was effective 11/04/05. My Cleartel service was for local calls only since I used another carrier for LD. I contacted Cleartel and advised I had switched to SBC and requested a bill to reflect the 24 days service. However, they continued to bill me monthly through Jan. 11,2003. Cleartel customer service continued to insist that they were providing my local service and I owed what they had billed. I contacted SBC for help and they provided a letter showing the order number for disconnecting my service from Cleartel. I submitted this letter with my check for 24.78 for the 24 days service received from Cleartel. I have received no response from Cleartel since.