OPEX Value Plus 2.7 User Review

Cons: Very poor customer service and billing mix up that has cost me much more than the little I save using their service.

Summary: There was a problem with their online billing system this month and they ended up charging me over $900.00 for an $80.00 phone bill. I have now spent over 9 hours on the phone or waiting for them to call me back to resolve the problem, but still do not have my money back. The problem originated 4 days ago, and I was told again today that my money would not be returned until tomorrow. In the mean time I have had to have overdraft protection on my checking account to cover my other expenses that were paid while my $900.00 sits in limbo. Through this process I have talked with 4 different people, been disconnected 4 times, and have had to have the same conversation with the same person twice because he did not keep proper notes. And to top things off I am getting daily recorded messages from them saying that my phone bill has not been paid and is over due! If the problem is not resolved tomorrow I will be contacting my lawyer. I highly recommend not using this company no matter how much it may save you. I figure that my total investment (not including the $900.00) is over $350.00 with my time spent, and the interest on my overdraft coverage. That would cover a lot of charges with a different company that knows how to provide good service.