Deceptive Practices, Sub-Par Customer Service

OPEX Value Plus 2.7 User Review

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Pros: None

Cons: Minimum usage fee
Deceptive rate advertising
Unknowledgable and unhelpful customer service

Summary: I have been with OPEX for approximately two months and have had nothing but problems. First, I am being billed a $1.99 paper billing fee when the only way the company bills is via paper. I was told by customer "un"service that they are having issues with their systems and can't sign anyone up for electronic billing at this time and that I would have to pay the fee. Second, every time I call with billing issues, the representatives don't seem to know anything about this company, proper customer service procedures, what actions to take to solve an issue, etc. I'm doubtful all of them even have a working knowledge of the English language. I am in the process of switching to another long distance company due to the deceptive billing practices and the inability of anyone at this company to fix a problem. Rates are ok, but there are other companies that provide the same rates that I'm sure are more reliable and professional. Sign up for OPEX at your own risk!

18 out of 27 people found this review helpful

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