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OPEX Value Plus 2.7 User Review

Write your own OPEX Value Plus 2.7 review
2 
5 
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3.8

Great plan and price, but the billing process is horrible

By: J Sanders on Monday, July 30, 2007
From Lutherville (United States)
Experience: 4 Years
Pros: Great plan. Great price. Great customer service reps.

Cons: Customer service reps often say they're doing something, and then the same problem crops up the next month. I also save $2.99 by not having them send me a paper copy of my bill, but I never receive the e-mail letting me know my bill is ready.

Summary: I've been with OPEX for 4 years through various plans. If you're looking to save money, and you don't have VOIP, this is the best plan. But you're going to spend a bit of time tracking down problems with the billing. I was being overcharged $1 each month for a minimum usage fee, and every month they would credit me back a $1 and say it had been fixed. And every month I had to call back and have them credit me another $1 and "fix it" again.

18 out of 33 people found this review helpful
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Long Distance - Did you know?

The USF fee is a mandatory fee implemented by the FCC. Companies can however charge a higher % than required. A higher USF fee can have a significant effect on your final bill. We include the USF Fee into our "Yearly Savings" formula which has a significant role in which plan has the highest Yearly Savings value.

This fee goes to High Cost/Low Income Fund, Schools, Libraries, Rural Health Care, and Telecommunications Relay Services or TRS Fund.

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