Pioneer 2.7 Rate Buster User Review

Cons: it was hard to understand the person who answered our calls; we had to "mediate" between Pioneer and our present phone company

Summary: We actually never got hooked up to Pioneer. First, they told us that the other company (PNG) had a lock on our line, and said that I needed to call PNG. I did so, and PNG claimed that they didn't have a lock on our line. A few days later, PNG left a curious message on our answering machine - "send an LLR" - and of course, not knowing what it was, I called PNG aqain. I discovered what it was, and called Pioneer, who told me that they didn't know what an LLR was, could I call PNG again and ask them to release the line. I actually called PNG one last time. All they could tell me was that Pioneer needed to send an LLR.
After that point, I was very frustrated, and did not pursue the matter further. Our credit card "hold" finally ran out at Pioneer, and we will not seek to strike up a relationship with them.
I wish that we could write a more positive review, but that has been our experience. Thank you for giving us an opportunity to express our dissatisfaction.