TCI 3.5 Nation Balance User Review

Pros: Good selection of long distance providers

Summary: This is a good place to find a new long distance provider. Many choices and a lot of detail about each one listed. Found exactly what we needed.

Pros: Cheap!!! I am happy with my service

Cons: It took several calls to TCI and qwest before I was able to add them as my long distance carrier.

Summary: I do recommend TCI.

Cons: Disconnect with no notice

Summary: They disconnected my business phones with no notice. They cashed my check 8 days ago but for some reason are claiming they didn't have my payment. Then they found my payment but can't restore service until 24 hours. I have never had a late payment with them but they do process payments slowly. The least they could have done is call to speak to me before disconnecting a long time customer.

Pros: Very easy to switch service, painless online sign up, and the savings is just phenomenal.

Cons: I was surprised that a high tech company would send paper bill when the online sign up is so easy. I would prefer to be able to pay the bill online, but they do offer recurring credit card payments via their paper bill system.

Summary: Worth the switch! We cut our landline phone bill by over 30 dollars per month.

Pros: cheapest & best-recommended plan that did not require an e-Invoice or online payments

Cons: they send individual bills in the mail - I make so few long-distance calls I haven't even rec'd a bill yet (since 7/1/07)

Summary: except for getting nervous about not receiving a bill yet, I'm very satisfied with the ease of service, getting it set up, & the helpfulness of their Customer Service when I had to call to ask a question.

Pros: A substantial cost savings, excellent quality and excellent customer service.

Summary: My mother-in-law previously subscribed to Verizon for her local and long distance service. She had asked me to help her find a carrier with a better rate. I did some research via the internet and TCI had a plan that fit her needs. She is very happy she made the switch from Verizon to TCI. She is able to make state to state and local long distance calls for a fraction of the cost she paid to her previous carrier and there are no hidden costs or unexplained charges. I am responding to this survey because my mother-in-law does not have a computer but I reviewed the form with her so that I could provide accurate responses.

Pros: Low price, good cust service and paper bill.

Cons: No Caller ID shown when calling out. Many people won't answer thnking its a solicitor.

Summary: I would recommend but add caller ID !

Pros: Significant savings

Cons: Delayed start

Summary: Very happy I made the change. Significant savings. Took about two weeks for the change to be processed. Not a big deal but I would have liked to have known that it would be a while.

Summary: My son recommended Total Call International service to me realizing that I have relatives and friends in China. I am very pleased with the service first of all I do not need to dial all different numbers in order to be connected. At my over 80 age, this is definitely a plus in long distance dialing. Secondly there's no minimum usage fee or other hidden fees. All seniors should have this kind of service.

Pros: Excellent price and phone service.
Excellent plan with post-payment and no fees.

Cons: Poor online update capability.
Long waiting time to talk with customer service.

Summary: Customer Service is excellent once you get through the queue. I have waited 5 to 30 minutes and have also hung up to try later. I had to call to change my e-mail address and add a payment option. After initial inconveniences, service is well-worth the cost.