Review of Total Call Phone Service and Customer Support

TCI 3.5 Nation Balance User Review

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Pros: Excellent price and phone service.
Excellent plan with post-payment and no fees.

Cons: Poor online update capability.
Long waiting time to talk with customer service.

Summary: Customer Service is excellent once you get through the queue. I have waited 5 to 30 minutes and have also hung up to try later. I had to call to change my e-mail address and add a payment option. After initial inconveniences, service is well-worth the cost.

12 out of 22 people found this review helpful

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Long Distance - Did you know?

The USF fee is a mandatory fee implemented by the FCC. Companies can however charge a higher % than required. A higher USF fee can have a significant effect on your final bill. We include the USF Fee into our "Yearly Savings" formula which has a significant role in which plan has the highest Yearly Savings value.

This fee goes to High Cost/Low Income Fund, Schools, Libraries, Rural Health Care, and Telecommunications Relay Services or TRS Fund.