TCI 3.9 Global Saver User Review

Cons: Somehow in the switch the local toll did not get changed, but a couple of phone calls remedied that. Have not been reimbursed by TCI for the switch yet, though. TCI representatives are very difficult to understand, though...very heavy Spanish accent, and they seem to have a little bit of trouble understanding what you want.

Summary: So far very happy with the availability of long distance without a monthly fee. No major complaints, but I have not used the service much either.

Cons: Initial start up was a train-wreck. They lost the paperwork, and I did not have any long distance service for several days. The past service had disconnected, yet the new service didn't. If you go for automatic payments, they fail to tell you that it will take a whole billing cycle before it kicks in and you may get a disconnection notice if you don't pay the first bill or the bill before auto pay kicks in.

Summary: In retrospect, it was worth changing from my old service to this one. Just be prepared for the company to make errors in the start up of the service. If you do establish the reoccurring automatic payments, it will not kick in until the next billing cycle.

Cons: can't get a hold of anyone!

Summary: i've been expecting a bill forever - can't get a hold of customer "service" via email or telephone. the service was available quickly, but i don't know how to pay these people!

Cons: no call backs
no response to complaint calls or letters
sending bills late then charging late charges

Summary: I had no problems for about 4 years, then we started getting our bills late, I would pay them then I would start getting delinquint notices and shut off notices and charged late charges. I paid the bills when they arrived. I called customer service that stated on their bill they were open 24, 7, but got a recording they were closed. Left a message with my number but no call backs. Sent letters to corporate offices with proofs of payment, no response. I have just e-mailed them today with copies of all letters so we will see how that goes.

Cons: Pros: Failed to Connect Service
Did not return promised calls
Incompetent Customer Service
Did not connect service even after 10 days
Did not seem to care that I was disappointed.

Summary: Summary: I honestly wonder if this is a legitimate company. I signed up for this service through LowerMyBills (which I find a good service). I promptly received a reply to call TCI for voice verification. I did, apparently successfully. No service after 4 days, I called. Told it was a verification error "...yet, our code shows you did do it successfully. We'll have it repaired in 24 hours. Of course, not done. Next service agent un able to figure anything out. I asked for a supervisor. Same response as first time: "...up in 24 hours." Did not happen. Called a 3rd and finally a forth time and then cancelled the service. I seemed to frustrate the agent in wanting to receive the service they promised!

Summary: I am so happy over this service. having a separate 800 number to reach an outside line is a great for security if you have someone in your home who has a potential to abuse long distance service. I am also happy over the costs and the availability to pay over the internet. Thanks.

Cons: None

Summary: Excellent plan, however there was a delay in initiating the service due to a miscommunication from phonedog about the confirmation process.

Cons: Took too long to set up, but so far, it seems okay, although a long distance call to a friend reveiled an alternate number on their caller ID instead of my number, so they didn't realize it was me calling...strange...

Summary: I've only had the service for a couple months and have just received my first bill recently which indicated to me that the service was going to be inexpensive and therefore much more reasonable and fair than my previous service MCI which charged a huge flat fee of $35 dollars for what amounts to only about 15 to 20 minutes on average of my usual monthly calls. If my continued monthly bills continue to be low and reasonable I think I will be very happy to have changed my service to Total Call.

Summary: I have had no problems with this servide, other then it taking awhile for it to start being available on my phone. The price is good, and service is very reliable, had no probems with any bills.
Would recommend it to others.

Cons: none

Summary: I am very pleased with TCI. The rates can't be beat. I have never had any problems making a call to anywhere. I like that TCI bills in 6 second increments. I've never had such a low long distance biil.