Unitel 2.5 User Review

Cons: none so far

Summary: I have had no complaints since signing up for this service. My long distance phone bill has went down and the on-line bill pay is very easy to use and since I went paperless there is no monthly service charge which is another great feature.

Cons: Unprofessional, no one at home minding the store, 2 months behind in billing, if you have problems over the weekend no way to even leave a message.

Summary: I've given up and changed my father's long distance carrier. Not everyone has a regular computer to pay their bills. He pays by check. Unitel is over 2 months behind on their bills. They didn't send out any notification of this last change and just turned my 80-yr old father's long distance off and left it up to him to figure out what's wrong. Very unprofessional, uncaring, just plain WRONG!

Summary: I was charged $3 in error a few months ago because I had a paperless bill, and they charged me for having a paper bill. They credited my account, but I just got a bill for .07 and asked them very nicely via email twice and one the phone one time (they have limited business hours) if they would please credit my account for the .07 -- I had no idea how I was going to send them a check for .07. They reluctantly credited my account and said that was the LAST credit they were giving me. SEVEN CENTS!!! I only had Unitel because of the phone card when traveling outside the US. I rarely used Unitel. No one there, including email, uses a name so you have no idea who you are talking with. I had to ask to whom was I talking with. The email person never emailed me back with his/her name. I tried to talk to a supervisor, but they gave me the 3rd degree - as if they were too busy or could care less about talking with me. She was as cold as ice. Needless to say, I closed my account and am writing the president of the company. Maybe he cares about Unitel's customers. Maybe not, since they don't bother to train their customer service people. They treated me like dirt, and were VERY unpleasant and unprofessional. I will never use them again, even if I have to pay 5x more in long-distance charges. If they had just credited the .07 like I requested in the first email I sent them they would still have me as a customer, and I would not be writing this as well as telling all of my friends NOT to use Unitel.

Cons: Have found none!

Summary: Would definitely recommend Unitel to anyone who wants great service & price value. Absolutely glad I made this choice for our long distance, & I was able to do it over the net-very easy process & in a few days as promised we had our service.

Cons: none

Summary: When I switched numbers I thought my long distance would be moved automatically. It wasn't and my bill went to $36 instead of $7 with Unitel. They have been great to work with. I can't say enough good about them. Oh, my parents and I both called Bulgaria..my phone bill was $8 for a 17 minute call my parents was over $90! When calling international it was as if I was talking to someone next door. I now tell my friends to switch!

Cons: advertised rates not delivered as advertised - toll calling not 1.7 cents/min - 3.8 cents/min!!

Summary: OK customer service, average overall.

Cons: WHEN I DO MAKE ALOTS OF LONG DISTANCE CALL ,I FEEL THAT I WOULD BE BETTER OFF GOING WITH A PHONE COMPANY THAT OFFER UNLIMITED LONG DISTANCE

Summary: OTHER THAT THE PRO AND CONS IT IS A GOOD COMPANY ,HOWEVER LIKE I STATED EARLY,I THINK I NEED TO GO WITH THE COMPANY THAT OFFER UNLIMITED LONG DISTANCE CALLS

Cons: None

Summary: I have been using this service for approximately two months. I do not have many long distance phone calls to make from my land phone. I will use it more after I use up the time that I have left on my prepaid phone card that I purchased prior to ordering Uni-Tel long distance service.

Cons: None that come to mind

Summary: Would recommend this plan to anyone. Only way to make it better would be to lower the rates.