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How can I view my detailed bill from Pioneer?

When wanting to view your monthly statement with Pioneer, please go to www.mybillonline.com . Once you have entered the site, first establish your login ID and then go into Ebill and click on View Bill.

One the left side of the page, please click on Long Distance Calls which is under Call Details. Then click the Refresh icon. If you still are having an issue viewing your bill, please contact Pioneer customer service.

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H. Carolyn Johns

Saturday, November 01, 2008I have switched to optimum voice and would like to know how to get my refund.

William Bankett

Saturday, May 17, 2008We have used Pioneer Phone for a year now , and find it to be better than any long distance services that we ever had. We have had several long distance services. Non is as good as Pioneer Telephone's services. We have told others about Pioneer's service.

Can I receive long distance for my seasonal home?

Yes, Pioneer can definitely provide service for your seasonal home. However, I would recommend signing up and keeping your long distance service year round. There is no need to cancel since Pioneer does not charge a monthly or minimum usage fee. You would only pay for the calls that were made the two months you were visiting the home.

How will I be billed by Pioneer when sending a long distance fax?

When setting up Pioneer long distance service that includes the use of a fax machine, you will be charged the standard per minute rate. Pioneer would be able to assist you with your specific request and the set up process is a snap. I would recommend looking at the plans that Pioneer offers to choose the best plan to fit your needs.

Can I use my Pioneer calling card in a foreign country?

Unfortunately at this time Pioneer calling cards only work in areas covered by the North American Numbering Plan (npa-nxx). However Pioneer is exploring ways to expand its use in the future.

What is difference between the two Pioneer plans offered in my area besides the minute rate?

There is one other difference between the two Pioneer plans offered in most areas. The difference is not only in the price but also in the billing increments. The plan offering the slightly lower price bills in 60 second increments while the slightly higher priced plan bills in a 6 second increment. 60 second increments bill up to the nearest minute after the call is completed. Example; you make a 2 minute and 6...

When I switch to Pioneer long distance, do they notify my local provider?

Yes, Pioneer Telephone will contact your local provider to complete your new long distance transfer. You would only be required to contact your local provider if you had a long distance freeze on your account. This freeze would keep Pioneer from being able to complete the transaction for you.

Pioneer customer support back to normal

The 4th quarter of 2005 was a busy time for Pioneer Telephone's President, Peter Bouchard. In October, Pioneer acquired the long distance customer base from Adelphia's long distance division. Adelphia filed for bankruptcy in 2004 and its customers from various divisions needed new service providers which were awarded to various companies. Pioneer has been known for it's responsive customer support and efficiencies, but even good...

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