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When I switch to Pioneer long distance, do they notify my local provider?

Nichole Coleman
Posted on Friday, January 13, 2006
by Nichole Coleman, Customer Care Manager
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Yes, Pioneer Telephone will contact your local provider to complete your new long distance transfer.  You would only be required to contact your local provider if you had a long distance freeze on your account.  This freeze would keep Pioneer from being able to complete the transaction for you.
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Can I receive long distance for my seasonal home?

Can I receive long distance for my seasonal home?

Yes, Pioneer can definitely provide service for your seasonal home. However, I would recommend signing up and keeping your long distance service year round.  There is no need to cancel since Pioneer does not charge a monthly or minimum usage fee. You would only pay for the calls that were made the two months you were visiting the home.
May 31, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone
How can I view my detailed bill from Pioneer?

How can I view my detailed bill from Pioneer?

When wanting to view your monthly statement with Pioneer, please go to www.mybillonline.com . Once you have entered the site, first establish your login ID and then go into Ebill and click on View Bill. One the left side of the page, please click on Long Distance Calls which is under Call Details. Then click the Refresh icon. If you still are having an issue viewing your bill, please contact Pioneer customer service.
May 8, 06, by Jennette Dallatore -
2 comments
- all about: Pioneer Telephone
How will I be billed by Pioneer when sending a long distance fax?

How will I be billed by Pioneer when sending a long distance fax?

When setting up Pioneer long distance service that includes the use of a fax machine, you will be charged the standard per minute rate.  Pioneer would be able to assist you with your specific request and the set up process is a snap.  I would recommend looking at the plans that Pioneer offers to choose the best plan to fit your needs.
May 8, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone
Can I use my Pioneer calling card in a foreign country?

Can I use my Pioneer calling card in a foreign country?

Unfortunately at this time Pioneer calling cards only work in areas covered by the North American Numbering Plan (npa-nxx).  However Pioneer is exploring ways to expand its use in the future. 
Mar 28, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone
What is difference between the two Pioneer plans offered in my area besides the minute rate?

What is difference between the two Pioneer plans offered in my area besides the minute rate?

There is one other difference between the two Pioneer plans offered in most areas.  The difference is not only in the price but also in the billing increments.  The plan offering the slightly lower price bills in 60 second increments while the slightly higher priced plan bills in a 6 second increment.  60 second increments bill up to the nearest minute after the call is completed.  Example; you make a 2 minute and 6...
Jan 23, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone
Pioneer cust. support returns to normal

Pioneer customer support back to normal

The 4th quarter of 2005 was a busy time for Pioneer Telephone's President, Peter Bouchard.  In October, Pioneer acquired the long distance customer base from Adelphia's long distance division.  Adelphia filed for bankruptcy in 2004 and its customers from various divisions needed new service providers which were awarded to various companies. Pioneer has been known for it's responsive customer support and efficiencies, but even good...
Jan 2, 06, by Tom Klein - Add a comment - all about: Pioneer Telephone
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