What is difference between the two Pioneer plans offered in my area besides the minute rate?

Posted on Monday, January 23, 2006
by Jennette Dallatore,

 

60 second increments bill up to the nearest minute after the call is completed.  Example; you make a 2 minute and 6 second call, but you will be charged for 3 minutes.

6 second billing increments will save you an average of 12 to 14% compared to 60 second rounding.  The same 2 minute and 6 second call will be billed as 2 minutes and 6 seconds.  A plan that bills in 6 second increments will charge an 18 or 30 second minimum for the first minute.

Most customers find that each of the Pioneer plan works well because they end up saving so much money with either one! 
 

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Can I receive long distance for my seasonal home?

Yes, Pioneer can definitely provide service for your seasonal home. However, I would recommend signing up and keeping your long distance service year round.  There is no need to cancel since Pioneer does not charge a monthly or minimum usage fee. You would only pay for the calls that were made the two months you were visiting the home.

May 31, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone

How can I view my detailed bill from Pioneer?

When wanting to view your monthly statement with Pioneer, please go to www.mybillonline.com . Once you have entered the site, first establish your login ID and then go into Ebill and click on View Bill. One the left side of the page, please click on Long Distance Calls which is under Call Details. Then click the Refresh icon. If you still are having an issue viewing your bill, please contact Pioneer customer service.

May 8, 06, by Jennette Dallatore -

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How will I be billed by Pioneer when sending a long distance fax?

When setting up Pioneer long distance service that includes the use of a fax machine, you will be charged the standard per minute rate.  Pioneer would be able to assist you with your specific request and the set up process is a snap.  I would recommend looking at the plans that Pioneer offers to choose the best plan to fit your needs.

May 8, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone

Can I use my Pioneer calling card in a foreign country?

Unfortunately at this time Pioneer calling cards only work in areas covered by the North American Numbering Plan (npa-nxx).  However Pioneer is exploring ways to expand its use in the future. 

Mar 28, 06, by Jennette Dallatore - Add a comment - all about: Pioneer Telephone

When I switch to Pioneer long distance, do they notify my local provider?

Yes, Pioneer Telephone will contact your local provider to complete your new long distance transfer.  You would only be required to contact your local provider if you had a long distance freeze on your account.  This freeze would keep Pioneer from being able to complete the transaction for you.

Jan 13, 06, by Nichole Coleman - Add a comment - all about: Pioneer Telephone

Pioneer customer support back to normal

The 4th quarter of 2005 was a busy time for Pioneer Telephone's President, Peter Bouchard.  In October, Pioneer acquired the long distance customer base from Adelphia's long distance division.  Adelphia filed for bankruptcy in 2004 and its customers from various divisions needed new service providers which were awarded to various companies. Pioneer has been known for it's responsive customer support and efficiencies, but even good planning can be overwhelmed when having to add...

Jan 2, 06, by Tom Klein - Add a comment - all about: Pioneer Telephone

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