The good: Shape, color, feel, battery life, reception.The bad: Texting, shuts itself off at will.Summary: I really wanted to like this phone. Except for the shutting itself off problem, I'd still like it. I've had the phone since July of 2008. Until a few months ago, the only complaint I had about the phone was the functionality of the texting. When I get a long text message that is broken up into 2 or 3 pages, I can't just scroll through to the second page. I select the first page, read it, then I have to selet "Back", press down to highlight the second page, press "Open" to read the second page, then "Back", select page 3, press "open", you get the idea. Doesn't sound like a pain when you read this, but on my other phone all I had to do was read the first page, press down, read the second page. None of this back and forth stuff. Ok, now for what really turns me off of this phone. For no reason at all, it will turn itself off. It will do it when you're making a call, when you're in the middle of a call, even when it is sitting on the nightstand and you're doing nothing with it. It will do it with the bluetooth feature on or off, or with the battery at full charge or half. It will do it whether it is plugged into the charger or not. When it does this, it won't turn back on and you must take out the battery and put it back in and turn the phone on. Also, the phone takes a while to turn on. I hadn't even had the phone 6 months when it started doing this. I'm not rough on cell phones, either. I don't drop it or sit on it. It stays on my bed most of the day and in a protective pouch when I'm out. From what I've read on other reviews, 6 months is a long time to have the phone before it starts shutting off for no reason. I've also read in other reviews that the cell provider and Sony Ericsson are very unhelpful in dealing with this. So, I'm not going to bother. I'm going to use my old phone until I can get another phone, and my new phone won't be a Sony Ericsson; never, never, ever again!!Oh, I should mention the echo you get sometimes. I hear myself on feedback when talking to people sometimes. Very disturbing to hear what you just said repeated back to you, especially when you're tryin to conduct business.