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Vladimir Ostrosky
Overall
2.2
Vladimir Ostrosky

"Stay away from Boost Mobile & Motorola"

The good: Pretty lights

The bad: Unreliable phone & service

Summary: Short version: Stay away from Boost Mobile & Motorola!
Long Version: I bought a Boost Mobile Motorola i335 less than 3 months ago. It died on me. It worked fine one afternoon when I placed it on the table, yet found it inoperable 3 hours later. I never dropped it. I didn't do a thing to it! It had messages in the negative zone (-1 messages, for example); the buttons didn’t work, and I could not turn it off. I had to take the battery out to turn it off. When powered up, the phone wouldn't boot up. I talked to two service reps that couldn't help me (names withheld). They gave me a phone number to Boost’s Customer Care. Apparently, the repair / replacement division is closed 8:00pm PST despite Boost's website claim of “business hours, 4am PST – 11pm PST”. This piece of garbage cost me $60, and it lasted less than three months. Update-- As of Nov 26, 2008: 1) I wrote Boost's "Customer Care" center and asked for the names of corporate officers so that I could write them over my problems. I never received anything; i.e., I was totally ignored. After all, isn’t that why Boost's website has on its web page: “Have a question?” But, I found their leaders on my own and will be writing Schaumburg, IL, corporate, expressing my extreme dissatisfaction. 2) As of yesterday, Nov 28, 2008, the incoming text message on my new (2nd)“durable" i335 phone doesn't work (this 2nd warranted replacement is 10 days old, mind you). This is the sole reason I upgraded from my i205 phone. Does anyone know, does Boost Mobile / Motorola intentionally turn off features to make it appear there is a need to upgrade, meaning $$? Despite the i335 looking good and having pretty lights, that doesn't mean a thing if it's not reliable. Motorola and Boost Mobile reeks of bad business.



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