The good: soft keyboard, good battery.The bad: No camera zoom, no IM messenger, phone won't shut off all the way, can't open up back door without battery falling out, freezing, randomly calls peopleSummary: This phone is such a downgrade. After my LG Lotus unexpectedly breaking, I had a day and a half to lok for a new phone. This phone is so bad, the camera pisses me off the most. you can't even zoom in and I don't even know which way the photos are saved because no matter which way I take them (horizontal or vertical) it's the opposite way of what I want it.No AOL/MSN/Yahoo! client...the hell? All the other Sprint phones have it. I can't open up the battery cover to take the SD card out without the battery popping out. I can't even shut my phone off completely. It has a little part of a leaf and the screen is illuminated for hours, doesn't even dim.Vibration is too strong, I can't even change the rhythm like you can with other Sprint phones.It freezes a lot which is a concern for me, my Lotus froze and that's how it broke. It randomly calls people too. I hate this because I have numbers of coworkers that I don't contact unless it's an emergency. This is also a concern.As soon as I see another Sprint phone up on the Website that I want, I'll buy it. I'll even get it full price because that's how bad I want to replace this phone.