The good: Full KeyboardGreat Text Messaging2.0 Megapixel CameraVideo CameraE-mail that uses YOUR accountsAIM, MSN, & Yahoo Instant MessagingDownloadsThe bad: Hard to dial a simple numberVoice sound not that great.Kinda heavy. Deinitely not for people with huge fingers.Summary: Voice calls - The sound on this phone isn't great. Usually I just switch to speakerphone and that solves my problem but I have missed a few details in a conversation once or twice and I do ask people to speak up. But I don't talk on the phone that much so it isn't a big deal to me at all. Dialing a number isn't easy. Either you have to flip it open and use the keyboard (which the number and letters are arranged exactly like a computer keyboard) or use the ball to navigate around a number pad provided on the screen (which takes some definite getting used to). Getting to recent and missed calls are pretty accessible. Also the phone book is easily accessed. Text/Picture Messaging - This feature is excellent on this phone. You can send and receive text and picture messages easily. The keyboard lights up so the dark isn't a problem. Whenever you receive a message you have a button at the bottom to "call back" and I like that because if it's important and I would rather speak to them then looking through my phone book isn't something I need to do. All in all it seems like basic texting because after all how fancy can you get with sending a text message? But I really like the keyboard so I really like the texting.E-mail - I honestly didn't think I would use this feature but I came to find I really do love it. With this phone you are able to add your own E-mail account that you use everyday whether it be AOL, Yahoo, Gmail, Comcast, BellSouth, Earthlink, etc. and I really like that. Also a Tmail (T-Mobile's own e-mail service) comes installed on the phone. The only problem is addresses. There isn't an e-mail address book. Although you can add people's e-mail address into the phone book and then use that to keep track, I would prefer keeping e-mail addresses and phone number seperate. But hey, nothing is perfect.Web - THe browser on this phone isn't all that amazing. You can type any URL into it but it loads with the whole page as if on a computer so unless you zoom in and navigate around using the ball you can't really do much. You can't stream music or watch videos which is a downer. But I mainly use mine to check facebook, myspace, and craigslist and they're perfectly accessible on this phone. THey have lots of bookmarks installed that range from facebook, to A-Z lyrics, E! Online, google, Mapquest, MSNBC Mobile, Yahoo! Mobile Weather, DHL: Track details, Ebay, ESPN Mobile, and lots more which I thought was pretty cool. And most of those are produced into "mobile" web pages which make it easier to view and navigate around on a mobile phone. So the browser is cool, but not something I would go out and by the phone for.Music player - You can add music or videos too it and the phone comes with a memory card so you can hold lots and lots of media. It's a little tricky to figure out what button does what on the music player but it has good sound and I love that I can plug the audio cable from my car into it.