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Susannah

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    Re: Beware of the new cell phone insurance deductibles!

    I ran into this today. Sprint talked me into the insurance ($7 a month) after the first phone they sent me died three days after I got it. Claimed if it broke they would fix it for free. Fast forward to today - I dropped it and cracked the display. Called Sprint - very nice lady in India tells me that yes I qualify for FREE repair! Cool! So off I went to the store as she directed me to. Store employee laughs at me and says they changed their policy "Monday". They no longer offer repair of any kind with the insurance and my only option is to contact the third party insurer and pay $50. The insurance company lady is ready to take my credit card info and reads me back my order - for a refurbished phone! I said oh no! I want a new phone as promised. She said no new phones were in the warehouse. I said I'd wait - how long would it be til more came in? She said she did not know. I said I'd call back. The Sprint guy is still laughing - telling me their policy is to only send out refurbished phones. So Sprint lied, the insurance company lied, and I am stuck with a broken phone. Lovely. I will be following your plan from now on -makes much more sense! Thanks.


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