Packet 8 Business Virtual Office User Review

Cons: EVERYTHING

Summary: I have had more problems with this company then perhaps any other ever. It has been 2 months since I signed my contract and they started charging me, but they have not ported my service, and can not provide the fax service they contracted for. It took them over a month to refund the fax service that they charged me for (even thought they knew they could not provide it) and now, it has cost me more than $1200 to keep 2 different services going, and to get a new internet connection to support the service. I can't even get them to answer an email cancelling my service. They also took payments directly from my bank account without any notice, and without having even mentioned that it is the only way they do billing. NOTHING the sales rep said was true! Be careful, I am going to have to file a small claims lawsuit to get a refund for the rest of the money they took out of the account, not to mention the 19+ hours I have spent trying to resolve this. I have contacted everyone from the CEO, General Manager, Porting manager, Customer service and technical and most of them are very undertrained and inconsistant. Many of them have very poor attitudes and I certainly wouldn't let them work for my company. Be very very careful if you are considering their service. It has already cost me more than if would have if I had picked a reputable service that costs $100 more a month for the next year. Great prices, but TERRIBLE cust service!!!