Vonage Premium Unlimited User Review

Cons: They will not cancel your service when you request it. Their computers will be 'down'.

Summary: Very unethical treatment of the customer. We were going to return to Vonage after we moved, but decided not to due to their deceptive business practices. Beware!

Cons: Have to have it drafted from my account

Summary: Couldn't be more pleased with Vonage. They have great customer service, low cost and very reliable. Thanks Vonage for being better than my other provider.

Summary: I have 3 vonage lines and have never had any trouble with any of them. Great company

Cons: Recommended to 84 year old friend. Vonage sent phone, but no ATA box. After much gnashing of teeth, technician brought out wireless phone she can't hear and can't plug regular phone into. After several three hour trips to try to help her and being dropped by customer service four times, we are both switching to another service, which I will never recommend.

Summary: Maybe failing to send the correct equipment, botching the in home and phone center service calls and the troubles with the tech center call transfer sytem was just a fluke.

But the frustrating hours wasted on the phone sure remind me of how much I hated ma bell.

Cons: Volume, Quality Service

Summary: I was very pleased to purchase vonage in hopes no more wires and to use internet technology, but the audio is no good even with a 10Mbps service.

Cons: Though phone works immediately after activation, it takes a few weeks to get old number transferred if you're keeping it. This eats up most of the free month they give you when signing up. They don't provide quite as many extra calling features as some of the competition.

Summary: What's not to like? Perfect call quality and very cheap international rates. Unlike the service available from my cable TV company (Optimum), Vonage allows me to call anywhere in the world, not just US, Canada, Mexico and PR. Have been a customer since Sept. 03 (just a few months after they started) and couldn't be happier.

Cons: Customer Service is awful. The hold times are inexcusable (15-45 minutes)and the service reps are not friendly. But Vonage is so easy to use you won't have to call often. I have used it twice in over a year.

Summary: Big savings over traditional phone service. Excellent features and plenty of them. I love that calls are forwarded to my cell if my cable is out.

Cons: The time it takes to convert your existing phone number takes about 20 days. But just leave your old phone connected to the (old) phone line along with your new Vonage phone to call out and you will have no trouble during the transition period. When your old number rings on your new Vonage phone, just disconnect the (old) phone and your done! Easy!

Summary: I use cheap Uniden cordless 2.4 Ghz phones (Model DCX-700) extensions from Best Buy at $30.00 each - I have 4 wireless phones in my home hooked to Vonage adapter and they work great. The Vonage voicemail features work well with these phones. No need for expensive IP router/phones if you already have a broadband router like I do. All the extra features would cost me at SBC - they are free at Vonage. Bye-bye SBC and AT&T!

Cons: However when I did try to call them about using it with our Tivo system, the customer service reps are rude, discourteous and don't know hardly anything about their service - I'm sure it will get better.

Summary: But overall we are totally excstatic about the cost savings for what we get. You can't beat it!

Cons: ABSOLUTELY NONE!

Summary: Everyone should subscribe to Vonage, if you don't you're paying too much and getting too little.