Holmdel, NJ, December 14, 2005 ? Vonage America, a subsidiary of Vonage Holdings Corp., announced today that all of its customers now have access to 911 services. Today, any Vonage customer in the U.S. who dials 911, will get help when they need it most.
How It Works
Vonage currently offers E911 or enhanced 911 throughout the US, by sending the call, along with the customer's address and phone number, to the proper local emergency call center based on the caller's street address. The caller's information is then displayed on the dispatcher's screen whenever they dial the digits 9-1-1 from a Vonage phone. In the event local authorities cannot display the Vonage customer's phone number or address, Vonage offers basic 911. Basic 911 is a service in which the customer's emergency call is delivered through the traditional 911 network and the call is answered by a trained dispatcher in the local public safety answering point (PSAP), or 911 call center. Finally, Vonage provides an additional safety net to customers if traditional 911 methods fail or are not available: customers receive support from emergency trained personnel at Vonage's national 911 emergency response center, which is supported by APCO 33 trained personnel and serves customers throughout the US.
?Vonage shares a common goal with the FCC, Congress, public safety officials and regulators: to deploy E911 service for all subscribers as soon as possible,? said Jeffrey A. Citron, Vonage's Chairman and CEO. ?We are dedicating every resource at our command toward turning up a national E911 system ? not only are we spending over $50 million, but we?re working with public safety to create a framework to hasten this national deployment and remove any local roadblocks we've encountered.?