In January and September 2005, TRACNotes listed a number of ways to get around the annoying automated customer service systems that many companies now use and quickly connect with a live human. Paul English, whose website we linked to in the September article, has expanded his listings and included hundreds more gathered by other consumers on his new website at www.gethuman.com. His list now contains information for all the major wireless, local and long distance, and broadband service providers in the U.S. In addition, most of the major credit card companies, many utilities, financial service companies, insurance companies, and others are also listed in an easy-to-use, categorized database. To view the list, click here. Among the many customer service tips on English's site, he lists this great bit of advice for dealing with customer service representatives who are based overseas and may not understand or speak English well:
?If you have trouble understanding an overseas operator, first ask the agent their name and agent ID and write it down. Then tell them you are having difficulty understanding them (be polite!) and ask to be connected to a second level manager. The managers are usually in the USA or at least they are usually better trained with American accents.?