The number of complaints received by the Federal Communications Commission (FCC) in regards to wireless service decreased from 6,873 in the third quarter to 4,956 in the fourth quarter of 2005, with fewer complaints received in all categories monitored by the commission. Billing and rate complaints continued to be the issues of most concern to consumers, with service quality and early termination fees coming in next on the list. ?We?re glad to see the number of complaints going down,? said TRAC chairman Samuel Simon. ?That said, most consumers don't take the time to complain to the FCC when they have a problem, and industry-wide, we still believe that the wireless industry has much to do to improve its reputation for poor service.? To read the FCC's report, click here.
Source: Telecommunications Research and Action Center. http://www.trac.org