LITTLE ROCK, Ark. - Alltel Wireless, America's largest network, has been ranked highest in call quality in the southeastern (in a tie) and southwestern United States. This reaffirms the company's commitment to providing customers with reliable, high-quality wireless service.
The results are in a study released today-the J.D. Power and Associates Wireless Call Quality Performance StudySM - Vol. 2.
"We're gratified J.D. Power and Associates has shown that America's largest wireless network consistently delivers the high-quality service that our customers expect and deserve," said Chris Smith, executive vice president of network services for Alltel. "Alltel's network is designed to provide the best call quality possible, and we have a great deal of confidence in it. In fact, we're so confident that we give customers an automatic one-minute credit for any call dropped on the Alltel network."
In the Southwest region, Alltel Wireless ranked highest with fewer problems related to echoes and timely voice mail notification. The Southwest region includes Arkansas, Kansas, Missouri, Oklahoma and Texas.
In the Southeast region, Alltel Wireless ranked highest in a tie with fewer problems related to voice distortion, dropped or disconnected calls and timely text message notification. The Southeast region includes Alabama, Florida, Georgia, Louisiana, Kentucky, North Carolina, South Carolina and Tennessee.
In addition to its automatic credit for dropped calls, Alltel has made two other unique commitments to customers. Alltel gives customers the flexibility to change rate plans whenever they want to without extending their contracts. And it empowers customers to make and receive unlimited free calls to and from the 10 numbers that matter most to them through its industry-leading "My Circle" feature.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates can be accessed through the World Wide Web at jdpower.com.
Alltel is owner and operator of the nation's largest wireless network and has more than 11 million wireless customers.