Though "reliable" isn't necessarily the word that comes to mind when one thinks of text messaging on an iDEN network, problems begin to arise when a network of four million users start having messaging troubles. So was the case last week with Boost Mobile, when users of the popular $50 unlimited plan suddenly began receiving delayed text messages. The delays would range from anywhere from one minute to as long as several hours, and didn't seem to be tied to a specific carrier.
In an interview with The Wall Street Journal, Boost spokesperson John Votava acknowledged that the issue existed, and that Boost's engineers were hard at work installing new hardware and software for increased messaging capabilities. ?They've assured us we have a fix in place by next week, specifically by May 7th,? he said.
The comments of dissatisfied customers could be found across the internet, specifically on the carrier's Facebook page. ?We've received comments from customers via our Facebook page, and
we've had a few vocal customers on the site who were complaining about
it, and who have since changed their tune, saying that their service
has been stellar in the last few days,? Votava added.
At $50 per month for unlimited voice, text messaging, and data, the plan is priced competitively in comparison to postpaid unlimited plans; should Boost Mobile resolve the text messaging problems, the "bang for the buck" could be enough to compel die-hard texters to switch.