As Palm prepares to offer paid applications in their App Catalog on Thursday, they've been hit with a good problem: an overload of application submissions. Unfortunately, the number of submissions has so greatly exceeded expectations that Palm is having a tough time keeping track of individual application submission status. With the slowdown, developers aren't sure whether their applications are approved, pending, or denied - not a good feeling to have, particularly this close to the launch.
In a response posted on Palm's developer discussion boards, Community Manager Chuq Von Rospach had the following to say:
We got more applications than we could handle well, which is a good problem to have. Unfortunately, it means we dropped some things on the floor, and that's bad, but with the impending "stuff" that's coming, this is all going to get a lot easier for everyone and a lot more transparent.
If you didn't get a response in a timely manner, let me apologize to you. We should have done a better job on this, and I apologize for this. I'm working with the people I work with on this to try to make sure we do a better job of this moving forward. Good news is we've hired some people -- one's started, one starts next week, and the third starts the week after that, and that'll give us some great people and some new resources to make sure this gets fixed and works properly.
Given the limited number of applications to date, it's a fantastic problem to have. Kudos to Palm for being so upfront and willing to admit their mistakes.