After ordering the Nexus One for one of my personal accounts, I can safely say that the disconnect between T-Mobile and Google is astonishing (and when I say "astonishing," it's not a compliment). If you read my article on how to order the device, you're well-aware of the challenges. I'm not an analyst by any means, but the issues between existing accounts, family share plans, and the like could be a serious detriment to the sales success of the Nexus One.
That being said, Google took a step forward in the customer service process yesterday by launching a technical support number. Open from 7:00 AM to 10:00 PM (EST), 1-888-48-NEXUS (63987) is your one-stop shop for device issues. Finally, Nexus One customers have more than a support forum to discuss their problems. Let's hope that the addition of a technical support number is Google's way of saying "we're working on our customer service because we realize that a viable technical support department is crucial for the success of the device."
(And congratulations on your Nexus One order, Mr. Dong. I hope you enjoy it.)