Sprint is offering a new online tool that consumers will be able to use to test out phones before they purchase them. DemoAnywhere is an online web app that has features such as interactive tutorials, videos, images, troubleshooting information and users guides. The service is also intended to help existing customers learn more about how to use their phones and enhance Sprint's customer service.
Currently, there are 34 phones that have tutorials associated with them and Sprint customer service representatives will be able to use these tutorials to guide customers through the steps of various scenarios. I decided to give the "Set home page" tutorial a try on the HTC Hero. There are 12 steps in all for this tutorial, and I ran into a minor problem by step seven (perhaps a bug, perhaps user error). I tried everything I could think of, including using different browsers, and ran into the same problem - inability to advance to the next step - in every one. Fortunately, you can manually advance by clicking the next step on the menu to the left - when I did, it showed me the next steps.
Overall, this is a pretty cool feature and I hope it helps users to become more knowledgeable about their devices. Clearly it still needs some work here and there, but I'm sure it will add value in the long run. To try it out for yourself, head on over to sprint.com/learn, and be sure to report back on how it went!