HTC's own Virtual Reality headset, called the Vive, is a step closer to being released to those who have signed up for pre-order. First unveiled last year, HTC partnered with Valve Corporation to come up with the HTC Vive. Even though it was announced last year, pre-orders for the VR headset weren't accepted until February 29th this year. In just 10 minutes since pre-orders were accepted, the device sold out to over 15,000 units.
Now that HTC is ready to ship out the headset, it has also started to charge the credit cards of those who submitted a pre-order. Unfortunately, the company has been dealing with fraud protection systems as a number of these orders had been immediately declined. A number of users throughout the world have reportedly seen a declined $800+ charge on their credit card. If you were among those who signed up for the pre-order of the HTC Vive, the company is requesting that you give them a call to sort out the issue.
HTC is advising users to call them at 888-216-4736. But due to the large volume of pre-orders they need to sort out, it might take a while before you can get in touch with them for your order. Unfortunately, this is the most direct route for your pre-order to be processed immediately. If you pre-ordered the HTC Vive, it is best that you check your account for any charges. Otherwise, you'd have to give them a ring.
Shipping for the HTC Vive starts next week.