UPDATE: Samsung has confirmed that it's working with the U.S. CPSC on a Note 7 recall and reiterated that it has stopped sales and shipments of affected units. Samsung goes on to urge Note 7 owners to power down and exchange their devices.
One day after the FAA advised Galaxy Note 7 owners not to use their phones onboard a plane due to reports of battery explosions, another U.S. agency has issued a statement regarding the Note 7.
The U.S. Consumer Product Safety Commission today shared a statement telling Galaxy Note 7 owners that they should stop using their phone. The CPSC’s statement is in response to the Note 7s that are catching fire, which the agency notes “have occurred while charging and during normal use.”
The CPSC says that it’s working with Samsung to formally announce a recall of the Note 7 and determine if replacement Note 7s are an acceptable fix for Samsung and the carriers to give to their customers.
Samsung announced its own Note 7 recall last week, telling consumers that they could swap out their Note 7 for a new model with a not-faulty battery. One week later, though, and the U.S. government is stepping in to work with Samsung and formally announce a recall, which should help raise awareness of the issue and push Galaxy Note 7 owners to exchange their potentially dangerous phone.
The CPSC’s full statement is as follows:
Lithium-ion batteries pack a lot of power into a small package. When these batteries overheat and burst, the results can be serious. This is why the U.S Consumer Product Safety Commission (CPSC) is urging all consumers who own a Samsung Galaxy Note7 to power them down and stop charging or using the device.
This consumer warning is based on recent reports involving lithium-ion batteries in certain Note7 devices that have resulted in fires. These incidents have occurred while charging and during normal use, which has led us to call for consumers to power down their Note7s.
CPSC and Samsung are working cooperatively to formally announce an official recall of the devices, as soon as possible. CPSC is working quickly to determine whether a replacement Galaxy Note7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers.
We advise all consumers to report product safety incidents involving lithium-ion batteries in smartphones to us via www.SaferProducts.gov.