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ALLTEL Wireless Reviews See All ALLTEL Wireless News

Purchased by Verizon Wireless on January 9, 2009, Alltel Wireless is still operating on its own in certain markets per the agreement. Package plans combine Alltel wireless, home telephone, and Internet services; regional and national plans are also available, with free nationwide long distance. Most of their plans have unlimited nights/weekends, too. Their "My Circle" feature provides free calling to select numbers on any carrier's network. Check out Alltel Wireless reviews.

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Average user reviews

 

Based on 110 Reviews

Overall
3
Service Quality
2.95
Customer Service
2.9
Service Quality:
4
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Love Alltel

Posted on: October 30th, 2008 by P. A.

The good: Reliable service, great pricing, great coverage, love My Circle, awesome customer service on the phone, love the online access to billing.The bad: Poor choice of phones sometimes. Retail stores sometimes have incompetent employees.Summary: I have been with Alltel since 2001 and have had no issues with them. I do not plan on changing my cell service ever, unless things drastically change. I have always had a great experience with customer service on the phone. Some retail stores have horrible employees, but I just avoid the ones that I have found are like that and deal with most of my issues on the phone. I love Alltel Online access. It is great.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Alltel

Posted on: October 18th, 2008 by Blanca Hughes

I called them to disconnect my services 3 days after my contract ended. I thought I was going to be charged for those 3 extra days only but insteed they are charging me 2 extra full months of services. Do not never get Alltel services.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Totally disgusted

Posted on: October 15th, 2008 by debra g

The good: NoneThe bad: Billing for equipment Doublebilling for chargesContracts that aren't signed contractSummary: I have been having a problem with my Alltel bill for months and have gotten terrible customer service. I give up. I have been billed for equipment I don't have. I have been told to go to the store - the store is not even in my town - to clear it up. Then a manager at the 800 number said he saw the store still is loaning out the equipment so I obviously didn't have it. He told me he would credit me then he didn't. Today I was told I would be credited but not credited for the taxes because those were automatic on the bill. I argued that I shoudl have never been billed for the equipment and got nowhere. I have been an Alltel customer for over 10 years but this does not seem to matter. And why doesn't Alltel have signed contracts?

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

NO COMPLAINTS!!

Posted on: October 11th, 2008 by Jill Turner

The good: Excellent coverage area, very helpful peopleThe bad: Texting has to be addedSummary: I have never had a problem when I had to deal with customer service, Alltel staff has always been helpful, considerate, and taken care of any problem or issue. I haven't had any overages or extra charges that were not the direct result of myself or family members. I would HIGHLY recomend Alltel over ANY of the other carriers. We had Cingular, Sprint, and At&t in the past -Alltel wins HANDS DOWN!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

What a JOKE!!

Posted on: August 12th, 2008 by Anonymous

The good: Service to an extent.The bad: Customer service SUCKS!! and delivery!!Summary: Ordered a new phone, customer service said they will do over night shipping will be there on Saturday, I agreed to this because I would be home (like most people I work during the week) and I was ok so I don?t have to drive to the store and pick one up. Nice right well it is TUESDAY and do I have my phone. . . . Nope!! The lady was wrong over night on a Friday is considered MONDAY, well UPS will not drop it off without a signature and when will they be there between 9am-6pm guess what I work those hours and it is BS alltel because of one person not knowing how to place an order has F-ed everything up. . . what does alltel say to that well we cannot stop shipment and refund the money it will take up to 3-4 MONTHS to refund my money!! They need to comp my entire phone for this crap

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Overcharged

Posted on: August 12th, 2008 by Kel G

The good: Good signal -- nothing elseThe bad: Terrible customer service TERRRRRRIBLE! You try to get something done and have to go through 50 different people, and A doesn't know what B is doing... that sorta thing. Summary: I just moved to St. Louis from Southern Illinois. My plan is nationwide, and free mobile to mobile. However, something got screwed up when I moved here and they have been charging me minutes against the other people I talk to who also have AllTel. My bill last month was almost $400 (The first month I had ever been charged over was also the first month I had lived in STL). I knew it wasn't right and ended up finding hundreds (YES hundreds) of mistakes on my bill which I highlighted and brought in. The service rep said he would send it in to be investigated and we would be rebilled within 2 weeks before the bill was actually due. Its been a month and a half and still, no bill. I keep getting texts from AllTel telling me that if I don't pay my bill my phone will be shut off. I keep calling them to see what is going on and they keep telling me they will get back to me. I don't know when this will end... my suggestion is that if your bill ever goes over, REALLy look closely... they can really get you.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Customer Service Nightmares

Posted on: August 5th, 2008 by melinda lor

The good: Excellent signalsThe bad: Poor customer serviceSummary: In April of 2007, I've joined Alltel. I told the sale associate that I want my cell phone to block all text messages. He said he will do it for me. 5 days later, I got charges for text messagings. I called Alltel customer service, the rep said she will blocked the text messages, but I still have to pay for the text I've receives. 3 days later, I'm still getting charges for new text messages. I called Alltel again, the text messages was not blocked. The rep said she will blocked it. 7 days later, I got charges again. Called in, rep said they cannot blocked text messages, only the supervisors can. I got this solved, but have to pay $40 for text messagings that came from people I don't know. In May,2008 I did a market to market transfered due to out of state moving. I also changed from $39.99 400 minutes basic plan into a $59.99 900 minutes+my circle plan. The rep even walked me through how to enter my circle numbers and save it. She said I can use my circle numbers in 24 hrs. All these changes drive me more crazy, eventhough, I am one of the world most patience people. I got charges for 2 plans now, and the $59.99 package does not exist. My circle does not exist. I got charges for my old plan $39.99 and because I went over my 400 minutes by 1000 minutes, my bill was over $300. I called in and they kept on saying that they got it fix, but there was nothing done every time I called in. Every rep say something different every time and they refuse to get me a supervisor. I'm still fighting with them and todat is August 5, 2008. It was an auto withdraw at first, but I've canceled it, and they still take money out my bank account. I've talked to my bank but the bank will charge me for investigating the withdraws. The rep still say something different every time I called in. Don't know what else to do, Can I sue them? Is this gonna cause me more money? God Help Us! I'm gone after my contract and I want you all to stay away from Alltel.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Best provider in the southeast

Posted on: July 30th, 2008 by Nate Harvey

The good: Signal Strength:I get signal in places where my friends on Sprint, Cingular, and Verizon get nothing. I get service in elevators, at the lake, way out in the woods while hunting, in the city and in rural places. I have used Alltel for the last 5 years and have had less than 10 dropped calls over that time period. I have traveled to Minnesota, New York, Tennessee, Florida by road and never had a place where I got no signal.Plans:MyCircle (you select 5, 10, or 20 numbers which aThe bad: The selection of phones that use a SIM card is small, meaning that you can't use most of their phones when traveling internationally. Summary: Alltel beats all other providers at signal strength, plans, and pricing. If you purchase a plan that actually has enough minutes in the first place and you pay your bills when they are due, you will have an excellent experience with Alltel. Most of the negative reviews below talk about terrible customer service and bill collections, but if you read carefully you will see that these "service issues" stem from inability to choose the proper plan or failure to pay bills on time. One final thought: the provider is only as good as the phone you buy...if you buy a $0.99 phone, you'll have a $0.99 experience, but if you get something middle of the road and up, it'll be great.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not recommended

Posted on: July 17th, 2008 by D Woods

The good: noneThe bad: Poor quality phone/serviceSummary: I got three phones (kyocera)the rep. told me these were good phones, no problems. They are CRAP, do not buy this brand. The phone shuts itself off, won't hold a charge, doesn't always let you know when you have a voice mail, and many more problems. I have bought 5 car chargers, and all of them were crap and only worked from 2 weeks to three months, at $15.00 each! The phone makes a bunch of clicking noises, just like the old rotery dial before connecting. Many dropped calls, and often my phone will be searching for the signal...at my home, where it gets the signal the rest of the time. This is not a weather related issue, sunny and the tower is only about a mile or so away.I tried to drop the third line when my son join the military and went overseas, since he wouldn't be able to use it there...they wanted me to pay over $200 to drop it. The government needs to address this issue as well as the fact that each carrier makes you use THEIR phone. We don't have that restrictions with land line phone companies, why are cell providers allowed to have individual monopolies?I can't wait, only a few more weeks and I can throw out the trash phones and find a carrier that will provide decent service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

If you're suing Alltel, I'd like to join

Posted on: May 20th, 2008 by James Gannon

The good: none now.A few years back Alltel had better reception and coverage than other plans, probably not true today.The bad: Obnoxious collections people, worthless complaints department and Obstinance of supervisors to appropriately address customer complaints.They text you Alltel advertisment messages when you have a voice only phone plan, then charge you for opening the text, or deleting it.They try to sneak services, like Roadside assistance into your phone bill, I got it stopped, but when I changed numbers they re-applied the Roadside assistance, despite my stating not to have the feature up frontSummary: I live in Ohio and work in Michigan. Alltel customer 4 years never missed a payment. We mailed payment last May 2007 it did not get processed by Alltel contractor. Alltell collections personnell harrassed me 2 times, once after I had already in writing complained to Alltel and the BBB regarding the issue. I explained the payment in full would be re-mailed with the June payment, they disconnected my service. I discussed the situation with a biling coordinator who stated I was a loyal customer and she apologized for the inconvenience and reinstated service. One day later, while at a conference out of state my phone suddenly had problems charging the battery (never had a problem till Alltel disconnected service the day before). Other things happened, then Alltel disconnected service again prior to the June Due date; although when I returned home I found Alltel had already recieved payment prior to disconnecting service a second time. I requested Alltel let me turn in the phones and cancel the contract due to their disrespect and voiding the contract by disconnecting service on a paid account; the Alltel representative, refused ( she said I could pay a $400 fee to terminate the contract early). All during this situation, Alltel has that fraudulant commercial about switching "plans" (implying you can switch carriers) without fees.Whever I complained, odd things began happening with my phone and signals.Never use Alltel. My contract ends this June 2008 and I will be gone from them.

This review is the subjective opinion of the user and not of PhoneDog.com

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