Cricket Wireless' Customer service is the worst that I have ever seen in my life! I was promised a free month of service due to having intial problems porting my number when I first got the phone (Saturday August, 26 2017). I went back into the local store to get a refund because of the porting issues (I was 1 week without phone service). A person, who told me that he was the Regional Manager (named "Will"), promised me a free month to stay with the Cricket service. He said that it would be credited to my account. So, I agreed to give Cricket another chance, and I stayed. However, when the next month came along (the end of September 2017), I was still required to pay for the month. So, I went back into the store and the representative that I spoke with (Stepheen H) called another person, who stated that he was a manager (named Tyler). According to Stepheen H, he said that I would have to pay for this month, but he would credit me for the following month. As relayed to me by Stepheen H, Tyler would reach out to me by email to confirm this. So, I trusted the information provided to me, agreed to pay for this month, and wait again for the promised month of credit. I never heard back from Tyler, and the same thing happened at the end of the next month (I was required to pay at the end of October 2017). I went back into the local store again (Sunday October 29, 2017). I talked to another person (named Shauna), who stated that she was the District Manager. She told me that she would check into the situation and get back with me via email. This is the email response that she sent me: "Yesterday after we spoke I called all the people you mentioned in regards to your complaint. The truth is every person I spoke with had no knowledge of your scenario, including myself. I'm the district manager along with Tyler and we would be the one's notified of any customer escalations. However, unfortunately Will promised you something he himself couldn't honor. At this point there's nothing we can do on our end to honor the credit because its been so many months and the only person whom knew of this issue was Will. Again as I stated yesterday Will is no longer with the company due to issues like this. I do apologize on his behalf. I cannot issue any bill credits because we don't have authorization to do so...." This is unacceptable! I have worked in customer service for most of my life. With the companies that I have worked for, if a promise was made to a customer, the promise was honored (even if it was made in error) because if a company does not honor a promise made, it reflects poorly on the company. With that said, it is very clear that Cricket is not a company that keeps its word. If you want to deal with a company that follows through when promising something and provides excellent customer service, do not deal with Cricket Wireless. I repeat, "DO NOT DEAL WITH CRICKET WIRELESS!" Cricket makes promises to customers and will not follow through; they will not keep their word!