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The only difference between vampires and Cricket wireless is the fact that instead of sucking your blood they suck all your money. I had left Metro Pcs because I was told by some friends that Cricket services is good and since i joined them i've had nothing but problems and headache. the most recent issue that arose was that after they had me enroll in some kind of plans to make two payments for my bill for the month in 7 days time frame, they went and change the date of my billing cycle and instead of paying my remaining $60 payment they wanted me to pay $135. Really? I then asked them to work with me by either changing back the date or put me back in their payment plans so that my service can be reactivated, they plainly told me "NO" and that i would have to pay the entire amount of $135 or my service will remain disconnected and eventually loosing my five(5) lines with them.... so i ask myself, if they refuse to work with me in any way and it's either their way or get lost, where is their so-called customer satisfaction? because surely i was not and still am not satisfied nor impress with their service. And here's something else, when i first got my service with cricket i had 4 lines connected for $135/month and i was told by their "customer service" that once i have the 5th line connected the payment would "automatically" drop from $135 to $100..... Come to find out it was all a bunch of crap because up to this point going on 3 months after i added to 5th line i am still paying $135/month. I did ask the rep on the phone to speak to a supervisor and after he transferred me i realize that the supervisor was not willing to help me because she was telling me that she does not have access to this and that. how can you be a supervisor and not having a little more access to things that the normal representatives have access to. and here is the bigger lie, when i asked her to speak to someone above her, she had the never to tell me that there is no one above her except the owner of the company and that the owner doesn't have the time to talk to me about those kind of stuff.... Really? where does cricket dig those dumb people to handle their customer's issues and provide service? I have many friends and family with cricket and i speak in many events that hold hundreds of people at the time; and trust me when i say that i will make it my business to discourage any body with cricket service or who's thinking about getting cricket service. I will go to every blog and social media sites i know of, and i will report this to the BBB; Because this is the worst customer service i have ever had. you have no customer satisfaction whatsoever, your customer reps are poorly trained about your company because all the information i was provided never stand and they contradict one another, you provide no refund to the customer even though the money they pay hasn't yet been used for their plans. Overall, the only thing Cricket wireless cares about is getting the consumer's money from them and not caring for their needs or wanting to help solve their issues. THEY PRETEND THAT THEY CARE AND SAY THEY WILL ASSIST... WELL ONE OF THEM JUST CALLED ME AND GAVE ME THE SAME CRAP THAT THEY TOLD ME FROM THE BEGINNING AND THAT I WILL LOSE ALL MY NUMBERS..... THEY BLOCKED ME FROM THE PAGE TO AVOID MY COMMENTS EXPOSING THEM.... IN ANOTHER WORD THEY TOLD ME TO GO SCREW MYSELF. THIS IS THE KIND OF CUSTOMER SERVICE THAT CRICKET OFFERS TO THE CONSUMER... STAY AWAY FROM THEM... THEY WILL SUCK YOU DRY TOO. https://www.facebook.com/cricketnation?fref=photo

We went in this store at the end of this past March to sign up for 3 lines of service. We chose to leave Verizon due to the affordable monthly costs. Upon signing up were were promised the 3rd month would be free. This was their big promotion. After spending $700 on phones, cases, the month of service the third month came. When we called customer service close to our due date they said the store had to apply the credit. Then we call the store and they said no customer service has to. A few days later we call customer service again they said we were not eligible for the 3rd month free . They stated that we were not put on the correct plan to qualify. Ok we were the customer.and it was not our fault that the person offering us this promo was not aware of Crickets terms. They told us that they were never informed by corporate that they had to put new customers on a certain rate plan to be eligible. Then I was told that 4 other customers got scammed by this as well. Calling customer service is a joke. Your talking to someone in a foreign country who has such a strong accent you can't even understand a word they are saying. After countless attempts by the store manager and another employee on chat with a supervisor it was still denied. They told me "sorry we tried". So I gave up and just paid over $100 for the the month I was initially promised would be FREE! I will continue to stay with Cricket for only 2 reasons. Better reception & lower monthly bill. Just stop making offers and promises you won't be able to keep to your customers. I know the manager and the employee did make a good effort to try to resolve this but at the same time I am out over $100 not getting this promotion I was promised. Not a good way to do business. Beware of these offers that sound too good to be true. One mistake during the signup process can cost you!

Got message on phone saying my account payment was due on the 9th of April. Checked my bank statement and Cricket had received my payment and cashed the check. I called and told them I had all ready paid and they had my money. Asked woman speaking marginal English for an email address so I could prove that they had received and cashed my check. Marginal English woman ignored my request, even after I repeated it several times. I asked to speak to a supervisor or at least someone with a better command of English. She cut me off. April 9th I had surgery to remove kidney stones. Came home to find that my phone account had been placed on suspension for non payment. I again called Cricket with the same result....none. By this time I was fit to be tied, so I switched my phone service to Verizon. Service would not completely transfer due to Cricket holding my account on suspension. Went to a local office with proof of payment. They informed me that it would be another 72 hours before the account was released. I have now been without a phone for 5 days due to the incompetence of the Cricket payment processing system. This is the worst customer service I have ever seen. If I could have given a 0 in the ratings, I would have. Will never do business with Cricket again. Believe it or not, they are calling this an "expedited" claim. Will never recommend Cricket to anybody.

The APP CHARGED ME TWICE. DON'T USE IT. And, the customer service phone answering people, that only know how to read from scripts...they didn't help me...or chose not to... Today, I went into a store to pay a bill. The guy used my phone's cricket app to make the payment (first time using the app). I put in all my banking info and hit 'send'. It said "ERROR,...RETRY". I handed the phone to him. He hit retry. I told him I'll get charged twice. He said I won't. Well, I did. I checked my bank. I called customer service, and they said the best they could do is issue a 'ticket' to get the money refunded..."Up to 2 weeks to get my money." A supervisor said the same thing. I told them that the payments are showing 'pending' status at the bank. I told them that one payment needs to be voided. They said they couldn't. It's the best they could do. They wouldn't even give me a number to the financial office to talk to them. In fact, they wouldn't patch me over to anyone outside of the phone answering center. These people are not banking experts. They know how to talk on the phone...that's it. I was unable to get anywhere with these people. All it would take is for some Joe down at the 'resolution center' or the 'financial dept.' to hit a few keystrokes and void a payment. But nobody would help me. DON'T USE THE APP...CRICKET APP....DON'T USE IT