Metro by T-Mobile Reviews See All Metro by T-Mobile News

Metro by T-Mobile​ (formerly MetroPCS) is one of America's top prepaid phone providers, offering selections from top of the line manufacturers and phones. Use PhoneDog's comparison tool to find the right Metro by T-Mobile​ plan and phone for you, and read reviews of Metro by T-Mobile​ below.

Show me:

Offering no surprises or gimmicks, Metro by T-Mobile​ is a straight-forward carrier with fast 4G LTE that piggy backs off of the T-Mobile network. Tired of signing up for two year contracts? No problem with Metro by T-Mobile​: their plans require no annual contract and let you alter your plan whenever you need. Plus, taxes and regulatory fees are all included in your low price. It’s that easy.

Are you wondering if Metro by T-Mobile​ is right for you? If you need some insider knowledge, take a look at our helpful reviews from other users. Based on customer service, network coverage, and more, these reviews will get you in the know with Metro by T-Mobile​.

Average user reviews

 

Based on 205 Reviews

Overall
2.5
Service Quality
2.45
Customer Service
2.25
Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Clean Signal - Robot Service - Cool Phones with Catches

Posted on: December 31st, 2006 by savio savio

The good: The signal is super strong in the areas that are covered on the coverage map. They've largely expanded over the past 3 years, and still are. They offer the latest styles in phones. They won't affect your credit record.The bad: You will almost never get a hold of a human being. I think it's in Metro's business plan to purposefully not speak directly to the customer, unless he/she is signing up for the first time, therefore if you have a service issue, make sure you opt for sales dept no matter what. the phones they offer are trendy, but basic in function... limited is a better word. The coverage area is mainly in a metropolitan area, It's worthless when traveling to southern, CA. Doesn't help build your credit score.Summary: I've been using this service since Metro's best phone was the Audiovox CDM8500. That was the KRAZR K1M (which I have now) 4 years ago. The phones are cool but they don't have full unleashed potential! I've had 4 different phones since I started using METRO. The insurance is ok, but your better off dropping it in a glass of water, and lying saying: you dropped it in the toilet, than to report it lost or stolen, in order to receive a replacement. MetroPCS's latest and greatest phone, the KRAZR is supposedly a media powerhouse, yet it couldn't play mp3's through a set of Sony Bluetooth headphones that I bought. The handsfree feature works, but once I queue up the music, it plays through the speakerphone. I might as well carry around a ghetto-blaster on my shoulder if I want to broadcast my music to the world. What this tells me is that MetroPCS told Motorola to disable the A2DP feature on the K1M. I've heard reviews of people with Verizon, TMobile, or Cingular raving about how sweet it is to listen to music off their KRAZR, but I've yet to make it a personal music player. If my credit didn't stink, and if I were willing enough to guard my minutes from another service, I would've dumped Metro long time ago.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Cheap price but many problems with ported numbers and cust service

Posted on: December 13th, 2006 by charles foulk

The good: cheap 1 monthly price and no contrcatsThe bad: little to no customer service, system problems if trying to keep your old numberSummary: OK I changed to metro pcs nearly a month ago. I ported my cell# over from sprint. The pricing was attractive to me, $45 all you can eat with no contracts. However they have problems. Read on particularly if you are porting your old number over as these problems do not seem to happen if you get a new number form them.The 2 main problems are not being able to call certain numbers. The system seems to want to treat certain U.S. numbers as international and asks for extra money to be put onto your account before they will allow you to call them.Second if you port your number then want to try to text message anyone on a network OTHER than metro pcs you cant, your message never gets though, likewise for receiving any from a cell phone on another network.Now a cheap phone plan usually comes with some limitations and with Metro PCS their limitation is in their customer service. Most of the time you cant even get a live person rather a recording telling you to try back later and to use their website.If you do manage to get a human their knowledge and ability to help is often that of a 5 year old. All they seem to be able to do is ?send a rest to your phone ? this seems to be their answer to anything from a billing question to a technical issue. If you tell them they have already done this before they then ?issue a trouble ticket? Now these are magical touble tickets, as every one they have issued on my account mysteriously disappears without trace within 24 hours they issue a ticket and say it will be 72 hours to resolve the issue, when you call back after 72 hours they seem to have no record of a trouble ticket ever having been issued. This has happened 4 times so far and 3 times and 5 times respectively to my friends accounts so it isn?t just me.So after a month I still cant text anyone but people on the pcs network and certain numbers I just cant call unless I want to pay international rates for a local call.So Metro pcs. Cheap but you get what you pay for.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

The Best Service Yet

Posted on: December 12th, 2006 by Marci Lewis

The good: Unlimited calls,same bills every month.The bad: Difficult to get good reception in my house in IbisSummary: I have had Metro PCS for several years. Through out our terrible hurricane seasons of 2005 and 2004 my phone never failed me. I recommend this phone to everyone. At the end of the month there are no surprises. The bill is always the same. Unfortunately since I moved to West Palm Beach my phone does not have much reception in my home. It is true I am all the way west in the boonies but I do wish it would work as well as it did when I lived in Jupiter.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

The area I live in

Posted on: October 11th, 2006 by Sheila Bardling

The good: It's nice that for my service I can make unlimited calls anytime of the day and anywhere in the USA, Customer ServiceThe bad: getting a signal and dropped calls.Summary: I'm very happy with the service, and product, but wish that the signal I get would be much better than it is now, my calls drop on me and I miss quite a few calls because of this.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Loved my Metro,wish I could have it again

Posted on: October 10th, 2006 by Anonymous

The good: always knowing what my monthly bill would be,never an overage fee,could talk to anyone using any type of phone without getting charged extra, no minutes to keep track of, being able to call family out of state, no contracts, low rates, no credit checkThe bad: sometimes you would get a drop call but it still does not compare to all the pros of having a metro pcs phoneSummary: I'v moved to Barnwell County, South Carolina from Florida and I really wish Metro PCS was available here. I feel it would be a great success and I would love to purchase 3 more phones here in South Carolina.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Metro is #1

Posted on: September 28th, 2006 by vincent mejia

The good: Metro pcs allows me to have a peace of mind when it comes to communicating. I don't have to worry about going over my minutes and paying overages at the end of the month. Some people tell me that they won't join metro because they drop too many calls. First of all, i don't get droppped calls as often as people may think. I make about 40 - 60 calls a day and I can safely say that only 2 or 3 of those calls may get droppped. I am all over sacramento and I get good reception anywhereThe bad: The only downside I think, is that they don't get good reception inside big buildings. Summary: I can confidently recommend metropcs to anybody. I often get complaints from my friends about their bill fluctuating every month and I tell them that i don't have that problem at all. I love my phone company.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Metro pcs is awesome

Posted on: September 6th, 2006 by christopher cantrell

The good: Great service always get calls no contracts free everything not even a reference of how many minutes used. Good phones, best company i have ever been withThe bad: Not alot of phones you have to pay a fee to pay your billSummary: I have had other providers and the best one yet is metro. They are very nice and willing to help on any problems imaginable. The accessories are 6.99 and lots to choose from.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

MetroPCS Coverage

Posted on: September 6th, 2006 by lapreal hostnick

The good: I always get prompt assistance from someone who most always seems to enjoy their job.The bad: Since they have expanded the area around Alameda the reception in some areas is not as good as it use to be and in some areas of Hayward you can not get calls or they are dropped on a regular basis.Summary: All and all I must say for the price of the service and phone and monthly charge to talk to anyone I want anywhere I want, for the most part, the service is great. I would recommend it especially for those who can not afford the 2 year contracts most carriers charge you for.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

metropcs

Posted on: August 19th, 2006 by Diane Landeros

The good: it has one set rate per month,with many different packagesThe bad: you have to live in certain areas to get service,sometimes it is hard to hear the person you are talking to.Summary: MetroPCS offers a way for you to control your monthly cell phone bill. You know what your bill will be and exactly when it is due, with several options on receiving your bill. They also have several packages available. Also, you must live in certain areas to get the service. Overall I would recommend trying metropcs.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Spotty Coverage in Dekalb

Posted on: August 16th, 2006 by Rebekah Strickland

The good: Unlimited minutes inside the perimeter, 120 minutes free long distance monthly with basic plan.The bad: Can't use the service much outside the perimeter - no farther south than Jonesboro and no farther east than Snellville. Not good for traveling.Summary: I signed up for MetroPCS because it was unlimited and I rarely left the city. However, recently I moved to another location inside the coverage area, and suddenly I can't get my calls. I have a Cingular prepaid phone as well that has no problems in Decatur, but my Metro phone often drops calls and has a great deal of static/interference on most calls. Not a good choice if you're using a cell as your home phone, as I am.

This review is the subjective opinion of the user and not of PhoneDog.com

Pages