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Nextel Reviews See All Nextel News

Company Profile: Nextel is part of the Sprint Nextel Corporation, which was officially formed in August 2005 following the successful acquisition of NEXTEL Communications by Sprint Communications for $35 billion. Sprint was founded as The Brown Telephone Company in 1899 in Abilene, KS. Sprint Nextel (aka "Sprint") is now headquartered in Reston, VA.

Network Benefits: Voice services including Push-to-Talk; High speed wireless data. Special Plan Features: Nextel together with Sprint offer plans starting at a Basic 200 all the way up to Simply Everything.

Unique Features: Push-to-talk service; GPS location services; Business services including mobile Java applications.

Pros: Extensive coverage for voice and high speed data services; Merger with Nextel means free calling between many Sprint and Nextel subscribers; Extensive business services.

Cons: Limited number of handets; Fewer data and entertainment options than available from Sprint; Limited push-to-talk compatibility with Sprint customers.

Technology Used: iDEN network using TDMA-based technology. WiDEN packet-data protocol used for data services.

Coverage: Nationwide. Sprint is planning marketing push in 2008 to convert Nextel users to Sprint's CDMA PCS network. Sprint Nextel plans to absorb Nextel brand into Sprint PCS by 2010.

Customer Service Review: See Consumer Reviews

Show me:

Average user reviews

 

Based on 63 Reviews

Overall
2
Service Quality
2.15
Customer Service
2.25
Service Quality:
3
Customer Service:
4
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

Nextel Coverage

Posted on: December 12th, 2006 by Matthew Griffin

The good: Walkie talkie nationwide service The bad: Kind of expensive, some spotty areas of coverage.Summary: I work in construction so the walkie talkie is pretty much the best part of the service, use it several times daily and it makes communication very easy. There are some blind spots in coverage near my house, specificaly when you neter fairmount park, which is not toally horrible. The cost of service for normal use (non use of walkie talkie service) is pretty expesive, the service plan i have costs about 75$ a month for 1000 minutes.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Great plan not great service.

Posted on: December 4th, 2006 by David Borowik

The good: I love the phones available to NEXTEL and they give me a great deal on minutes that nobody can compare to.The bad: Service in Staten Island is very spotty and I cant even get service in my own house. Text messages sometimes take hrs to receive.Summary: I used to live in Orlando, FL and had great service but since moving to NY its subpar. I just cant justify switching services and paying double for less minutes.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
4
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel Service

Posted on: November 25th, 2006 by Claudia Oseguera

The good: The push to talk feature is the best things about this service, it really comes in handy when you don't need to have a full conversation.The bad: I've never had a problem with their Cust. Service Dep. But their service is horrible! I lost service constantly, suffered countless dropped calls and at times there were interseptions, where I could hear an anonyous conversation from another user while I was on the phone. Very weird. ALSO, very important, if you make any changes to your plan, you AUTOMATICALLY renew your contract for an additional 2 years!Summary: If you MUST have the walkie talkie feature, then this is the best bet, otherwise i would not recommend it.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel where the customer comes LAST!

Posted on: November 16th, 2006 by Henry Beers

The good: Generally good service for business people who need to stay in touch with their employees with two way radioThe bad: Absolute lack of customer service!Summary: I had to replace my blackberry unit after one year and I upgraded to the blackberry 7000i. Not much of an upgrade really. After less than 90 days using the $249.00 phone it crashed. Nextel offered me the deal of a lifetime, they would replace their defective phone for $35.00. I couldn't believe what I was hearing, I had to pay them to replace their defective phone! What service! I chose to take my business somewhere else. I had only been a customer for 10 years.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Completely Unreliable

Posted on: November 13th, 2006 by M Moss

The good: 2 Way Feature (That's it)The bad: In and Out of service,Pricing,Plans,Customer no-serviceSummary: Obviously the people who wrote praising Nextel/Sprint must work for them.I live in a thriving area of Jacksonville where the service is terrible and completely unreliable.I get the "no service" on my phone whenever I get near my area and it is well known to be an area where the service will not work on a regular basis. What blows me away is that since the merge between sprint and nextel nothing has improved but has seemed to have gotten worse.Also, my buddy ordered a bigger battery for his phone and he received the battery without the cover which was backordered. They didn't bother to tell him this so now if he wants to use the phone with new battery.........he has to tape it on.They have absolutely NO customer service. Unvbelievable.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Nextel service - not as good as expected

Posted on: November 1st, 2006 by ANGEL HEATH

The good: Two-way feature, free incoming calls and unlimited two-way The bad: Poor signal quality, two-way can be unreliable at times, phones can be expensiveSummary: Nextel has its pros and cons. On the good side, it is the only company to offer free incoming calling and a lot of people use the Nextel two way service. I think Nextel probably has the best two-way service available. Unfortunately the two way system acts up and won?t complete the call. They are definitely the lowest on the signal compared to the other carriers. Also all of Nextel phones are outrageously priced. The cheapest camera phone starts at around $250.00, where as Verizon and Cingular sell camera phones for $40.00. I would recommend Nextel if a lot of other people carry it and you plan on using the two-way feature most of the time. If you need to use it as a regular phone try Cingular or Verzion.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Nextel The good and the bad

Posted on: October 31st, 2006 by Angela Hughes

The good: Love the walkie talkie features they provide with their phones Customer Service is also greatThe bad: Seems that it dosent pick up where alot of other carriers doSummary: Mostly happy with nextel services Customer service is always friendly as well as helpful.The walkie talkie feature is great I work for a small company and we use this feature all the time it really conserves our minutes which saves us money. We only hope the coveradge area will expand.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

bad service and support

Posted on: October 19th, 2006 by debi monday

The good: Push to talkThe bad: See summarySummary: Ever since the merge with the other phone company...I now get poor reception. I have reported it many times...according to them there is nothing they can do about it..I have tried to cancel but they want to charge me $200 to do so...I can see if I was wanting to cancel do to me just wanting to change to another company, but do to poor service and the fact that they are not planning to do anything about it is insane.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

No a happy camper

Posted on: October 18th, 2006 by Tammy Harrell

The good: are there any?The bad: Drops calls, no service, never clearSummary: I wish they would improve their service. I thought they would when they joined with Sprint last year but there seems to have been no improvement or in some cases I think it has got worse. The only reason I use it is for work.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

nex

Posted on: October 12th, 2006 by Toni Meier

The good: direct connect talkingThe bad: expensiveSummary: overall it is great for direct to direct call. But the rates are so over the top compared to other celluar companies.

This review is the subjective opinion of the user and not of PhoneDog.com

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