Company Overview: Qwest is a major telecommunications carrier offering landline, wireless, and other services including backbone data and digital television. Qwest's Wireless Services segment resells Sprint wireless services under an agreement with Sprint Nextel. Headquarters are in Denver, CO.
Network Benefits: All benefits of Sprint's network, including data and messaging services and Sprint's Vision and Power Vision wireless Web services.
Special Plan Features: Monthly plans ranging from 60 minutes/month to unlimited minutes/month available. Pay as you go plans available.
Unique Features: Bundles available combining wireless with residential phone, Internet, and Digital TV service. Wire/wireless phone integration services available. Business services available.
Pros: Bundled plans combining wireless phone with home wireline phone, Internet, and DirecTV offer good value. Unique wireless/wireline telephone integration services. Sprint PCS network offers nationwide coverage and extensive data services.
Cons: Expensive compared to major national carriers; Service only available to customers in 14-state region.
Coverage: Nationwide coverage, but service is only available to customers in a 14-state region of the Western United States.
Customer Service: Qwest has been fined by Federal and state commissions for "slamming," the practice of switching local telephone customers over to Qwest long distance service without first obtaining their permission. Qwest has also been involved in accounting scandals and fined $250 million by the SEC for various financial problems.