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SunCom now T-Mobile Reviews See All SunCom now T-Mobile News

As of August 30, 2008, SunCom was acquired by T-Mobile and will operate under the T-Mobile brand. SunCom operated its own independent GSM network in several southeastern states where T-Mobile has had little presence. SunCom customers will be absorbed by T-Mobile and most SunCom dealers will become part of the T-Mobile dealer network.

Company Overview: SunCom provides digital wireless services in the Southeastern United States and parts of the Caribbean. The company was founded in 1999 as Triton PCD Holdings.

Special Plan Features: Unlimited, regional, and national plans available; Business plans available; Danger Hiptop and other Web/data plans available; Pay-as-you-go plans available.

Unique Features: Mobile-to-Anyone allows unlimited calling to and from any 10 wireless or landline numbers; Napster Mobile allows purchase and downloading of songs direct to mobile phone.

Pros: Innovative billing and service features; Good selection of cutting-edge phones.

Cons: Unlimited nights/weekends and mobile-to-mobile are $15/mo extra on all plans.

Coverage: Regional in North and South Carolina, and parts of Georgia, Tennessee, and Virginia. Caribbean coverage in Puerto Rico and the U.S. Virgin Islands.

Network Benefits: Local, state, and national service available.

Customer Service: See Consumer Reviews

Show me:

Average user reviews

 

Based on 47 Reviews

Overall
2.1
Service Quality
2.1
Customer Service
1.9
Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bad coverage

Posted on: February 14th, 2007 by mark h

The good: CheapThe bad: Dropped calls, and plain no serviceSummary: I get really bad service -- as in, don't get calls for hours at a time -- in parts of Chapel Hill. Durham is slightly better. I would avoid it in North Carolina.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Thank God my contract is over!!

Posted on: February 10th, 2007 by Mike Nocher

The good: Really cheap price.The bad: EVERYTHING else! Dropped calls, store support, ability to correct any problem.Summary: I have had Suncom for about six years. In Columbia, SC I never had any problems with dropped calls and reccomended the service to everyone I knew. That was then. I've lived in the Charleston, SC area for three years and lose an average of 4-5 calls per day! My house, exit 205 and mile marker 196 on I-26 are all areas that I can not talk. When I have called customer service, they were nice but not at all helpful. First, the technician tells me that the problem is that I live too far away from the nearest tower and that I must be within two miles of a tower. Then he figures out that I live 1.5 miles form a tower. Oh well. There goes that theory. Then another one tells me that they are aware of the issues on I-26 and that they are "working on it". I guess I expect too much to think that I should be able to use my cell phone on a major interstate near a large metropolitan area. I accumulate between 1900-3700 minutes per month for business and personal reasons. $60.00 is a great price, but I would love to be able to talk without being disconnected. I wil change service this month.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

GREAT!!

Posted on: February 7th, 2007 by Anonymous

The good: suncom is cheap. the service picks up generally great around home.The bad: not for the traveler.. unless you want to pay roaming charges..Summary: great, cheap. it's only $150 to pay for four lines or service, unlimited anytime minutes, unlimited texting, and unlimited web usage. you also get 300 roaming minutes, which is very useful if you go on a vacation or are the average buisness traveler.they also offer nation wide service that doesnot roam and picks up mostly everywhere.customor service is great.have had for about 6 years now and wouldnt switch.cheap phones. and they work good too.but, if something does go wrong with the phone, they ship it back to the manufactuar and they give you a replacement phone while your's is being fixed. all at no chargeits GREAT!! i would recomend it to anyone!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

SunCom gets it

Posted on: January 16th, 2007 by James Bunch

The good: unlimited minutes, great service coverage, and awesome phonesThe bad: The store stays crowded and it takes awhile some time to get help.Summary: I have read some of the reviews written here and find most of them quite amusing. I read someone complained about unlimited minutes not starting before 7. No doubt a sprint rep. Then I read someone else complaining about them not shipping replacement phones. It because you get them at the store. The other good one was cheap phones. Dude you get what you pay for, so go ahead and be cheap and take the free phone.I love suncom. I would never go back to sprint, verizon or nextel. I have had them all and had a company alltell phone before. I love my Treo and my service and would reccomend suncom to anyone who lives in the southeast and talks alot. They have a nice selection of quality phones and the service is outstanding. There is no such thing as the perfect cell phone company but suncom is pretty close.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Three and a half years with no other phone service

Posted on: December 28th, 2006 by Robbie Bendell

The good: Great prices, rugged phones, good service, no major problemsThe bad: voice mail sometimes comes a little late.Summary: I have been on my gf's plan for more than 3 years, and we have no other phones in the household. We have had really good service and luck with this plan and carrier. I was added as an auth user on this account years ago, and I have never had to call, because I have never had any problems.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible Coverage and Service

Posted on: December 22nd, 2006 by Jonathan Judson

The good: Taxes included in bill.The bad: Cheap phones, bad service.Summary: I have had Suncom for about 4 years. For the first year I seemed to have almost no problems. Over the last three years I have had nothing but problems. Half of my County gets choppy service and I have had countless dropped calls. I work in a profession that requires me to work all over the county, so half the time I can't use my phone, even though Fayetteville is a major city in North Carolina. I called Suncom about the bad cell phone reception and they gave me some ridiculous explanation as to why they apparently have only one cell phone tower for half of the county. One technical person blamed the terrain (which is flat). Another technical person blamed the lack of towers and said they would be adding new towers at some point. When I got this phone, they advertised that they shared networks with other providers should your phone not reach the Suncom Network....so why do I get no reception when my co-workers on other networks DO GET RECEPTION? I feel like I've been ripped off and will be dropping Suncom as soon as possible. As I sit here right now in my office in the MIDDLE of Fayetteville, my phone says, "Emergency Only". Thanks a lot, Suncom.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Suncom Stinks

Posted on: December 18th, 2006 by Daphne Gorham

The good: noneThe bad: Do not lose your cell phone claims are the worst to deal withSummary: I have never heard of a company not shipping out cellphones. The worst customer service the worst plans ever. They don't even offer plans beginning at 7pm no packages with texting. Bottom line do not ever get a service plan with suncom

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

LOVE Suncom

Posted on: December 14th, 2006 by Heather Remy

The good: great reception, few dropped calls, great unlimited planThe bad: Small coverage area in Southeast only/not a national carrierSummary: I have been with Suncom over 4 years, and I have been nothing but pleased with them. I love the plan, I have had very few problems. I guess I can't ever move out of the Carolinas, because I NEED my Suncom Unplan

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Poor phone quality

Posted on: December 13th, 2006 by Dennis Farmer

The good: Can't think of anyThe bad: Phones have been of very low qualitySummary: I have 4 phones in the family. SunCom is no help with defective phones. I have had to return two motorola phones to the manufacture a total of three times in the last 14 months and now I have a phone that does not work again after 1 repair and 1 replacement. (V220). I was a previous ATT customer and have not enjoyed the switch. Overall coverage pretty good, but plans not that great.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Suncom Stinks!

Posted on: November 20th, 2006 by Lisa Sarinelli

The good: Very rarely get a dropped callThe bad: Customer service is non-existent!Summary: Found fraudulant charges on my bill - Suncom said solve the problem yourself! No help whatsoever! Not my choice to use them - ATT sold out to Suncom.

This review is the subjective opinion of the user and not of PhoneDog.com

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