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My name is Deshanaye Alexander and I created this account just so I can let T-mobile know how FANTASTIC of a customer service rep they have. I have went through many reps the past couple of days. I had finished paying off my leases and wanted to get a new phone and also wanted to add a line to my current plan. Not one person I spoke to before Kristina could give me the right answer. I spoke to people both in the Tmobile store and over the phone and I was getting told different things. I called this morning and I got Kristina as my representative. I explained my situation, I explained what I thought didn't make sense and she understood. She took the time out of her morning to go through several motions to make sure I have got the right deal. She found out what the problem was and she MADE SURE that she FIXED IT! She got the job done promptly. She was very respectful and wanted to make sure she could do everything she needed to help me out. After the results....BOY DID SHE REALLY HELP ME OUT! Kristina was the ONLY one that was able to figure out what the issue was. She did not try to argue with me, she did not tell me that I was wrong...she simply listened to what my issue was and fixed it. If it wasn't for Kristina I probably would not be a customer with Tmobile anymore. I would love to speak to more representatives like her! SHE REALLY NEEDS A PROMOTION OR NEEDS TO BE A MANAGER ASAP! She is great in so many ways that I can't explain and I can't thank her enough for what she has done for me and my family. THANK YOU SOOOOO MUCH Kristina. If anyone has an issue, BELIEVE ME she would get it done. I have never wrote a review about a representative and she did so much for me I couldn't go without acknowledging her greatness. ASK FOR KRISTINA she gets the job DONE.

Justin at T-Mobile in Eagan, Mn on Cliff Road was very knowledgeable and helpful in getting our entire family phones. Barbara Parupsky

I've had service through Metro pcs, AT&T, Cricket you name it. Out of all of the companies T-mobile is by far the BEST. They work with you in every way. At one point I was behind 2 months and they let me set a payment arrangement that was perfect for me, they even waved the reconnect fees! That is just one scenario that they helped me through. Any problems I've ever had from billing problems, to claiming insurance they have made it work in every way possible. All the customer service representatives are proffesional, kind, and try 100% to get the problem resolved! I highly recommend this phone company to everyone.

I'm poor on Disability and unfortunately there aren't many plans out there that meet my financial and texting/data requirements. I have been with T-Mobile for SEVEN months now and EVERY month I have RESET up "AUTO REFILL" because I want my bill to be taken straight out of my account on my payday. EVERY MONTH. I have screenshots CONFIRMING that I am enrolled in AUTO REFILL so I'm thinking T-Mobile doesn't have a very good comprehension of what the words "AUTO" and "REFILL" mean when stuck together. So, if you can AFFORD a better service, DO NOT WASTE YOUR time and money with this crap company. (Screenshot for Legal Purposes)