Read Many of the Reviews and you will find the Same Story. Call, speak to the most friendly, and the Single Most Uninformed people on the planet. If you read all the details of a phone or all the details of a calling plan, or Data plan, You will know more than any of the people on the phone. I NEVER, NEVER, EVER, call on the phone, because you will be promised ". . ." You name the benefit. When you get the Service or Billing, it will be different than you were told, 99% of the time. Call for help and you say, but I was told ". . ." and they say prove it. You got No Evidence. Now I go on line and Chat about a specific service or plan. I get them to put it in writing, I question what I understand, then I copy and paste the chat to a Word Doc then I can refer back any time. At the top of the chat you can have the chat E-Mailed to an E-mail address. Do it, and copy and paste the E-mail Chat to a Word Doc. Even when you get it in writing Management will apologize and be sorry then the Verizon person on the chat misinformed you. When you have a problem to fix, go on line to a chat, and ask the person who comes on the chat if a "Supervisor" is available, because I only want to go over this once. Keep asking till you are transferred to a Supervisor. Copy and Paste what you were told and ask "Why" was I not given what I was promised? They will offer you an apology, and a 'small discount' to satisfy your being lied to. Never, Never EVER, accept the 1st Offer! When you are ask to review the contact, Write the most negative review you can think of. Detail every promise by quoting what you were told. Sometimes with a Negative Review you will get a call back from a Supervisor. Whatever they offer, Don't take the 1st Offer, There will be more. Always! No matter what they offer, Ask them to put it in writing and send you an E-mail, Documenting Specifically what the promised solution is. Even When I get it in writing, I can NEVER, EVER, NEVER, Believe what I am told until I see the specific Plan, Service, or Billing. Fool me once Your Fault, Fool me Twice My Fault. The definition of Insane is: Keep Doing the Same Thing and Expecting Different Results. I must be the MOST Insane person on the planet, because I Keep Doing the Same Thing: Believing What I am told by Verizon, and Expecting it to be True. If I ever find a company that has better coverage in rural places, Simply I am GONE !