So the phone itself is a beauty, I have been using it for some times now so I am able to thoroughly review this phone. The design is beautiful, the screen is beautiful, the speed is amazing. But there is an issue that erases all of that and that I have been back and forward with Samsung support attempting to fix. It started about three months ago (Just an FYI my job title is IT Project Associate for a government contracting agency), the issue is that first the google assistant will pop up by itself. I had then disassociated everything on the phone from the google assistant but yet somehow a black google listening screen would pop up interrupting applications and wasting my time, once google assistant would pop up (though I removed everything I could other than my google account from the phone) it would in turn disable my microphone. As a hobby I record music through my car so this became a major issue. Aside from that the phone with pause songs that were playing in the background without the application actually open on screen, it would also change the song by itself, another issue for my music recording. So what did I do? I took it to my sprint provider who sent me to their "technical" sprint store that handled hardware, the guy literally said and I quote "I do not have the brain power for this, try using the Samsung plus app". So I decided to give it a shot, first of course they asked me to clear the cache, the problem persisted so instead of asking me to start the phone in safe mode to see if it was another application affecting it, they figured why not erase all the data, lets do a factory data reset, so I did that. Then the next option was to send it to Samsung which would take a good 5 to 7 business days to get back to me, so now I had to go to Walmart and get a garbage trackfone for 7 days, thanks a lot Samsung. Get the phone back it works for a few days then the issue happens again, I decided to wait and chatted with an expert and search through forums to find the real issue cause it seems Samsung did not want to do the due diligence on their part and fix it for me, and in speaking with an expert I found out you get free device security hidden in the device maintenance menu, but wait..... that is carrier specific so if you don't have the right carrier you don't get the security, in a day and age where security is essential you think they wouldn't be that idiotic as not distribute it to all phones so I emailed a rep asking if they could push the security in an update to phones to allow it to have that functionality. The rep completely broke apart my question and said WE at Samsung strive to promote the best security, and also she said we regularly push update to make sure the phone is up to the newest model. This did nothing to answer my question or help me so I left that there, I spoke to another representative who told me to take the phone to the geek squad Samsung rep at best buy, I asked if any work would void the warranty since that was what I was told if they do anything to the hardware, but software is fine and they wanted to do a "software reflash" big name for factory reset with a couple of test that obviously did nothing because once I left before downloading my stuff back to the phone I tried playing youtube in the car and guess what the music paused and the Google assistant popped up again but this time with listening and everything on the screen because the reset all my work of deactivating the listening device that could be monitoring my actions. Oh yeah, I went to the best buy recommended by the support team that same day, apparently Samsung doesn't even know where it has reps because all best buys in Hampton roads other than the Newport news got rid of their Samsung reps, I was told it was because "Apple pays more". Samsung this phone is supposed to be one of your best phones and it certain markets right now it is rated #1, but these glitches, the inaccessibility of support that can actually help or do something, the fact that device security is carrier specific in this day and age, and the fact you keep trying to do the same bs to my phone that isn't working like having me send it out for another 7 days is an issue and should be noted for others to see. I am going to send my phone in again, I told the representative if the issue persists after I send it in and the option is not to replace the device with a new one entirely then I WILL be switching from Samsung to either Google's Pixel 2, Red's new Holographic Hydrogen One phone set to come out next year, or possibly the iPhone x, though I have never in my life supported iPhone, I like their computers but not the iPhone, I have always fought with my friends over who's phone is better so in no way can I join them. But if the issue persist I will definitely not be going Samsung anything to do with cellphone's and I will consistently advocate against the purchasing of any Samsung Model that how bad this experience has been and the funny part is at the end of every call with every rep they Samsung cares and appreciates your business, yeah about as much as a blue whale appreciates the krill it eats. I could not give the phone a bad review though it has truly been beautiful other than those issues, the display is immaculate, the storage and potential of the device are nice. But don't ever get the idea Samsung truly cares about you cause they don't, they will throw you through the loop just to avoid replacing a malfunctioned device. I wish I could drop tags in but sadly they are not allowed and I doubt any Samsung agent will see this.